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2016 SRS Certificate Update Utility issues Administrative privileges error

2016 SRS Certificate Update Utility issues Administrative privileges error


Version

All versions of Cb Enterprise Protection Server.

Issue

You may receive administrative permissions errors  in a dialog window below while trying to run the April, 2016 SRS Certificate Update Utility that replaces the Carbon Black Threat Intel (or SRS) expiring certificate with a new certificate.

ERROR: The Carbon Black Certificate Updater must be run with administrative privileges.


Solution

If you see this error:

     20160414 08:32:49.524 ERROR: The Carbon Black Certificate Updater must be run with administrative privileges.

     20160414 08:32:49.536 Server is in the directory 'C:\Program Files (x86)\Bit9\Parity Server'.

     20160414 08:32:49.537 Checking SQL Server connection:

     20160414 08:32:49.540 The file shepherd.dsn was found at 'C:\Program Files (x86)\Bit9\Parity Server\shepherd.dsn'

     20160414 08:32:49.578 ERROR: Login failed for user 'MYDOMAIN\JSmith'.

     20160414 08:32:49.579 ERROR: Cannot connect to SQL Server.

Log in as the service account that owns the 'Bit9 Server' service.

This login can be found on the Bit9 Reporter/Server services in the Windows Services console -->  Properties --> Logon tab

If you see this error:  

     20160415 08:49:55.278 ERROR: The Carbon Black Certificate Updater must be run with administrative privileges.

     20160415 08:49:55.296 Server is in the directory 'C:\Program Files (x86)\Bit9\Parity Server'.

     20160415 08:49:55.300 Checking SQL Server connection:

     20160415 08:49:55.302 The file shepherd.dsn was found at 'C:\Program Files (x86)\Bit9\Parity Server\shepherd.dsn'

     20160415 08:49:55.345 Can connect to SQL Server.

Log in as the service account for 'Bit9 server' as above AND then when running the Updater certificate script,run the utility using the elevated "run as administrator" mode.

Article Information
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Creation Date:
‎04-19-2016
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315