IMPORTANT ANNOUNCEMENT: On May 6, 2024, Carbon Black User eXchange (UeX) and Case Management will move to a new platform!
The Community will be in read-only mode starting April 19th, 7:00 AM PDT. Check out the blog post!
You will still be able to use the case portal to create and interact with your support cases until the transition, view more information here!

Carbon Black Policies Page

Carbon Black Policies Page

Most recent updates (November 11, 2019):


Previous updates:

November 19, 2018

August 2, 2018 - Carbon Black Cloud Services Service Level Agreement, updated and effective August 2, 2018

  • Carbon Black’s updated Cloud Services Service Level Agreement (“SLA”) is posted and effective immediately, superseding prior product-specific SLAs and including more aggressive availability commitments and credit schedules.  The new SLA applies to all Carbon Black Cloud Services, and can be found on the Policies Page, or on the homepage under the License Agreements link.  Updates will be posted below.
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