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VMware Carbon Black App Control Certificate Installer

VMware Carbon Black App Control Certificate Installer

Certificate Installer Download Link 

SHA-256 of Zip File: eda4f77384b0bf111058286ed8e2fed2f1e8e0184947f929d4e9fd4e19da1edb

Certificate Installer

The Certificate Installer is designed to instruct your agents to trust software signed with the new VMware Carbon Black certificate. Otherwise, when a future agent host package installer or rules installer is signed with that certificate, it may be blocked from installing.

Instructions for use for CB App Control version 8.1.6

The Certificate installer is a self-extracting zip. It can be uploaded to the server using the "Update Agent/Rule Versions" page in the console, the same way agent host packages are installed. It will then be automatically placed into a specific directory where the CB App Control Reporter service will detect it and execute the zip.  It is also possible to move it to the server directly and run it, but the upload page is the recommended method

Instructions for use for CB App Control version 8.1.4

The certificate installer utility cannot be uploaded to the server using the “Update Agent/Rule Versions” page in version 8.1.4. It is possible to move it to the server directly and run it. Alternatively, customers running version 8.1.4 may run the SQL script provided instead of using the method above.

 

Who needs to use the Certificate installer?

8.1.8 Server or Later - The new 2020 Certificates are included with the server, which is what will be used to sign any upcoming Rules and Host Package installers. It is not necessary to use the Certificate installer or run the SQL script for your agents to be installed.

 Not necessary to use the Certificate installer or run the SQL script

8.1.6 Server – The 2020 Certificates need to be added to support installing the upcoming rules and host Package installers.

 Certificate installer can be uploaded to the server using the "Update Agent/Rule

Versions" page in the console. OR

Certificate installer can be run manually on the system

 

8.1.4 Server - The 2020 Certificates need to be added to support installing the upcoming rules and host package installers.

 Certificate installer can be run manually on the system

OR

SQL script available to be run manually (8.1.4 Certificate.sql)

 

Log File

The certificate installer (whether run via the upload page or executed manually) will create a log file in %temp%\. If the install is successful the file is copied to C:\Program Files (x86)\Bit9\Parity Server\Support\.

The file will be named something like this: CertificateInstaller-2019-05-22-152654.log

Every time it is run, a unique file name will be generated, so you don't have to worry about overwriting one and losing it.

 

Troubleshooting

If the Upload Fails?

  • Check the error log for more details

 

  • If the error code is 0, check the windows logs and procmon. In one example, it turned out Windows Defender was deleting the installer pretty much instantly. It could be Windows Defender or another AV product.

 

 

UPLOAD_ERR_OK

Value: 0: There is no error, the file uploaded with success.

UPLOAD_ERR_INI_SIZE

Value: 1: The uploaded file exceeds the upload_max_filesize directive in php.ini.

UPLOAD_ERR_FORM_SIZE

Value: 2: The uploaded file exceeds the MAX_FILE_SIZE directive that was specified in the HTML form.

UPLOAD_ERR_PARTIAL

Value: 3: The uploaded file was only partially uploaded.

UPLOAD_ERR_NO_FILE Value: 4: No file was uploaded.

UPLOAD_ERR_NO_TMP_DIR

Value: 6: Missing a temporary folder.

UPLOAD_ERR_CANT_WRITE

Value: 7: Failed to write file to disk.

UPLOAD_ERR_EXTENSION

Value: 8: A PHP extension stopped the file upload. PHP does not provide a way to ascertain which extension caused the file upload to stop; examining the list of loaded extensions with phpinfo() may help.

 

What If the Install Fails?

  • Check events
  • Check php error log
  • Turn up server logging and check server log
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Comments

Hi,

Is it possible to add the hash for this download to this page?

Thanks,

Hi @dewen This has been done. Thank you. 

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Author:
Creation Date:
‎06-24-2021
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