IMPORTANT ANNOUNCEMENT: On May 6, 2024, Carbon Black User eXchange (UeX) and Case Management will move to a new platform!
The Community will be in read-only mode starting April 19th, 7:00 AM PDT. Check out the blog post!
You will still be able to use the case portal to create and interact with your support cases until the transition, view more information here!

VMware Carbon Black EDR Support SLA Policy

VMware Carbon Black EDR Support SLA Policy

This document describes the process and service levels for the support of operating system updates from vendors that the VMware Carbon Black EDR sensor supports.

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‎06-30-2020
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