ddewald
Contributor

How to Access Your Company Group

To access your company group, click Company Group from the global navigation from any page in the UEX. 

companygroup2.png

 

If you receive a message stating that you are not a member of your company's group, please contact your group admin to be invited, or contact us at uex@carbonblack.com.

Please note: the above is the Community Team email alias and the Community Team cannot provide product support.

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11 Replies
b9admin
New Contributor

Re: Accessing Your Company Group

what if your private group isn't visible...then what?  How do you access it

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ddewald
Contributor

Re: Accessing Your Company Group

You can do two things,

  1. Check with other members of your team. They may have access and can invite you in.
  2. Drop us an email uex@carbonblack.com, let us know your company and who needs to be invited in.
b9admin
New Contributor

Re: Accessing Your Company Group

good to go now...thanks for the comments.

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aabarcab
New Contributor

Re: Accessing Your Company Group

How I can see my cases?
I was using the previous site last week and now I can not see my cases in this new portal

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ddewald
Contributor

Re: Accessing Your Company Group

aabarcab​, I'll be in contact shortly.

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gnushell
Verified User

Re: Accessing Your Company Group

I just sent the email to be included in my group at EagleBank.  I was sent an email to find my case # 00068040 here, but I can't see my cases.  Please advise?

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ddewald
Contributor

Re: Accessing Your Company Group

Please send requests to uex@carbonblack.com <mailto:uex@carbonblack.com> , in case I’m not available.

David DeWald | Community Manager

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secops1275
Verified User

Re: Accessing Your Company Group

Hello,  we are getting the following error message after 6.1.0 upgrade. Please advise.

[Admin Edit - Removed Customer Data]

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sfield
Community Manager
Community Manager

Re: Accessing Your Company Group

Hi Anies,

Please file this as a support case in your customer group and someone from Carbon Black will be able to assist you.

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