Version
All
Issue
Unable to install the Bit9 server application.
Symptoms
Receives a message during the installation about “A critical database script (create.sql) needed to install Bit9 Server failed.”
Install log shows the following similar entries:
INSTALL LOG :::14:37:46::: DASDB: Return Code: 1 on execution of "E:\Program Files\Microsoft SQL Server\100\Tools\Binn\sqlcmd.exe".
INSTALL LOG :::14:37:46::: DASDB: Sqlcmd: Error: Microsoft SQL Server Native Client 10.0 : Unable to complete login process due to delay in opening server connection.
INSTALL LOG :::14:37:46::: DASDB: A critical database script (create.sql) needed to install Bit9 Server failed.
Cause
The Bit9 server is unable to connect to the SQL instance to create the DAS database.
Solution
Please make sure that the Bit9 server can communicate with the SQL server using the service account that you're logged in during the install. It should be the same account when you were prompted for service account information. This service account needs all the permission stated on solution 505.
Use testing SQL connection solution to also help on checking the connection.
