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Specific agent(s) are failing to upgrade while other agents on the system upgrade with no issues.
The agents failing to upgrade shows the following status on the Bit9 console:
Policy status: Unprotected
Upgrade status: Reboot Required
Reboot of the agent machine does not resolve the issue.
- After the machine reboots, the Parity service is not running but manual start is successful.
- When running dascli status on the agent machine it shows:
CLI: 188.8.131.522 3/14/2014 10:24:44 AM (Patch 13)
Agent: 184.108.40.2062 3/14/2014 10:24:44 AM (Patch 13)
Kernel: Not Connected
Server: 220.127.116.114 4/24/2014 7:56:30 PM (Patch 14)
- The upgrade log files: %programdata%\Bit9\Parity Agent\Logs\ParityAgentInstall_<timestamp>.log bounce back between 2 types of messages.
Some logs shows:
MSI (s) (64:18) [16:26:39:750]: Running as a service.
MSI (s) (64:80) [16:26:39:859]: Message context already initialized, returning ERROR_INSTALL_ALREADY_RUNNING
- While other logs show the following:
MSI (c) (28:40) [16:26:39:390]: Failed to grab execution mutex. System error 258.
MSI (c) (28:40) [16:26:39:812]: Cloaking enabled.
MSI (c) (28:40) [16:26:39:812]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (28:40) [16:26:39:828]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (c) (28:40) [16:26:40:000]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (28:40) [16:26:40:000]: MainEngineThread is returning 1618
Something is holding the windows installer service in use or locking it during the attempt to install the Bit9 patch.
Use the Microsoft Fixit tool to resolve the issue:
Following this, the upgrade of the agent will complete successfully.