Just Published! Threat Report: Exposing Malware in Linux-Based Multi-Cloud Environments | Download Now

Agent not connected to Bit9 Server and dascli shows "Disconnected (Security Error)"

Agent not connected to Bit9 Server and dascli shows "Disconnected (Security Error)"

Version

7.x.

 

Issue

You have installed the agent but it is not connecting to the Bit9 Server.

 

Symptoms

'dascli status' shows "Disconnected (Security Error)" on the Connection line under Client Information.

 

trace.bt9 log shows the following errors:

 

10:44:00 255505951 ( 7920) - Server Communication: Error receiving data. Http Error: 403

10:44:00 255505951 ( 7920) - Server Communication: IndicateConnectionActivity error[true], forceOffline[false], isActive[false]

10:44:00 255505951 ( 7920) - Server Communication: SetConnected isConnected[false], connection state[false]

10:44:00 255505951 ( 7920) - Server Communication: ReceiveResponse: Return [0]

10:44:00 255505951 ( 7920) - Server Communication: Exception communicating with server.

 

Cause

There's a network issue that’s preventing the agent from connecting to the server.

 

Solution

Gather the following information.  If you are not able to intuit the next steps based on the results of these steps, please provide the output to support for assistance.

tracert "FQDN of Bit9 server"

netstat –ano|find “41002”

nslookup "FQDN of Bit9 server"

Ping "FQDN of Bit9 server"

telnet "FQDN of Bit9 server"

proxycfg or netsh winhttp show proxy - Make sure the Bit9 server address is added to the proxy exclusion/Bypass List.

 

Important Note(s)

Check to make sure there is an exception in your firewall for 41002 and any firewalls between the agent and server.

If you need to add your server to the proxy bypass list, please follow the instructions here: You may need to run the Proxycfg tool for ServerXMLHTTP to work.

 

Please see solution Basic communication check for other agent connection troubleshooting.

Labels (1)
Was this article helpful? Yes No
0% helpful (0/1)
Article Information
Author:
Creation Date:
‎01-19-2015
Views:
2837
Contributors