Knowledge Base

Yes

Environment

What information is required to complete the Outsourcer Authorization form?

The submission of the Outsourcer Form must be submitted by the customer and not the partner

Fill in "Customer Name" line: This is name of the company authorizing the addition or removal of the partner.
Fill in the "Outsourcer (Partner) Name" line: Print the name of the partner to whom authorization is being provided.
Check applicable box(s) to select level of authorization:
- First box (1a) will allow the partner to open cases on the account's behalf
- Second (1b) will provide direct access to the Carbon Black Cloud console
- Third box (2) will revoke the partner's access - Monitoring Partner Only
- Fourth box (3) changes all support to be through the partner and partner will open cases on account's behalf as needed. This will also provide the partner access to the account's Carbon Black Cloud console.
- NOTE: Check only the boxes applicable to your desired level of authorization. Contradictory options will require the form to be resubmitted correctly and cause delay in processing.
Fill in the "Carbon Black Product(s) the above authorization applies to:" line: Specify the specific product or products to which the partner is authorized or revoked (Example: Carbon Black Cloud, App Control, EDR).
Fill in the "Signature" line: An authorized representative of the company specified in the "Customer Name" field should sign this line.
Fill in the "Name" line: Print the name of the signatory.
Fill in the "Title" line: Print the title of the signatory.
Fill in the "Date" line: Provide completion date of the Outsourcer Authorization Form

The Outsourcer (OAF) form must be filled out and attached to a support case submitted by the customer who is requesting the partnership, not the partner.
Selecting 1b doesn't include 1a unless 1a is also selected.