Environment
All Carbon Black products
Objective
Request a feature to be incorporated into Carbon Black Cloud, App Control, EDR Products
Resolution
- Submit feature requests through your account team
- Alternatively, submit a feature through the Voice of the Customer page:
- Navigate to the VoC portal
- Click the blue + button in the lower left hand corner
- Include as much detail as possible on the feature request
- Select importance of the feature
- Include contact email
- Click Submit
Additional Notes
Common best practices for describing a feature/enhancement request:
- One feature request per Idea
- Who will benefit from the proposed change?
- Why is the proposed change valuable to them?
- What is their exact use case and/or desired end-result?
- Contrast with current functionality where applicable
- Don't be too prescriptive, focus on use case/end-result rather than technicalities of how it could be achieved
- Be concise
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