Environment
- App Control Server: 8.9.0 and 8.9.2
Symptoms
Cause
Domain alias was used for the user's logon name within the Active Directory properties window
Resolution
This issue was tracked under EP-17347 and resolved with the release of Server version 8.9.4. Upgrading to Server version 8.9.4+ should provide a permanent fix for this issue.
- EP-17347: AD users configured with domain alias cannot login
Additional Notes
As a workaround the Shepherd Config,
AllowADScript could be used to force the "old logic" for Active Directory using vbscript:
- Navigate to https://AppControlServer/shepherd_config.php
- Select the property AllowADScript
- Change the value to true.
- Restart the App Control Server & Reporter services.
- Verify the AD accounts are able to login correctly.
If AllowADScript is implemented and debugging is needed then please follow the "For App Control Server version 8.8.x and lower" instructions for debugging in the related content below.
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