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App Control: After License Change There is a "Carbon Black Collective Defense Cloud Reputation Activation Problem"

App Control: After License Change There is a "Carbon Black Collective Defense Cloud Reputation Activation Problem"

Environment

  • App Control Console: All Supported Versions

Symptoms

Recently applied a new App Control license and now the Collective Defense Cloud Reputation is showing an error "activation has invalid or missing activation key and server id information"

Cause

This could happen if the server can't communicate with the cloud or if multiple servers are using the same server id  / activation key combination

Resolution

  1. Confirm the required ports are open.
  2. Reset the Server SID.
  3. Regenerate the CDC Activation Key.

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Creation Date:
‎12-01-2020
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