App Control: Agent Logs Continue Increasing in Size

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Environment

• App Control (formerly CB Protection): All Supported Versions

Symptoms

Content of App Control Logs folder keeps growing and using up all the disk space

Cause

Logging might have been left enabled or the App Control Agent needs further diagnosis

Resolution

1. Open an elevated command prompt
2. Run the following commands in order

• cd C:\Program Files (x86)\Bit9\Parity Agent  (adjust the path if necessary).
• dascli status

3. Verify that the Debug Level is on 0, Kernel Level is at 2, and Network Trace is disabled. If any of them were left on, please run the following commands to turn them off:

• dascli password <Either the CLI or global password can be entered here without the brackets>
• dascli debuglevel 0
• dascli kerneltrace 2
• dascli nettrace 0

4. If the above logging is already on the default value and the logs continues to grow, please run this command to capture the logs and submit a case for investigation:

• dascli capture <path>\<machine name>.zip
• Upload the zip file here: https://community.carbonblack.com/groups/cb-vault

5. Run this command to clear the logs and free up disk space:

• dascli flushlogs

Related Content

App Control: How to Collect Agent Logs Locally - Windows