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App Control: Agent Out of Date After Host Package Rollback
By
CB_Support
posted
Dec 09, 2022 03:46 PM
0
Recommend
Environment
App Control Server: 8.8.2-8.10.0
App Control Host Package Installer: All Supported Versions
Symptoms
Agent Host Package Installer is rolled back (Uploading previous version, ex: replacing 8.7.4 with 8.7.2).
Endpoint is on matching Agent version (Agent is on 8.7.2 and Server now has Agent Host Package Installer 8.7.2).
Connection Status in Console now shows Yellow (Agent out of date) despite matching version.
Cause
This issue was tracked under EP-15865 and addressed with the release of Server version 8.10.2.
EP-15865: Yellow Dot Status Shown for Devices despite Windows Host Package Installer Being on Same Version after host package version rollback
Resolution
Upgrade to Server
version 8.10.2 to prevent this behavior. In the meantime:
This has no negative impact on the Agent, and no workaround to the Server upgrade is available to resolve the incorrect Connection Status from being displayed.
Upgrading to the previous version of the Host Package Installer (or higher) will allow the Connection Status to be accurately reflected again.
Additional Notes
Related Content
App Control: How to Upgrade an App Control Server
#AppControl
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