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App Control: Agent Upgrade via Console Fails

App Control: Agent Upgrade via Console Fails

Environment

  • App Control Console: All Versions
  • App Control Agent (Windows): All Supported Versions

Symptoms

  • Agent upgrade via Console fails, leaving devices disconnected
  • Agent Service Restart has no effect

Cause

  • Another installation is taking place at the same time as the upgrade was requested (Rare Event)
  • The agent Install Log records 'MainEngineThread is returning 1618', which translates as 'Another installation is already in progress. Complete that installation before proceeding with this install'

Resolution

  • Reboot the device (allows for the recommencement of the upgrade and subsequent completion, as the 'other' installation taking place should no longer be an issue)

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Creation Date:
‎10-12-2021
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