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App Control: Agent Upgrades Fail Due to Presence Of Reg Keys From Previous Versions

App Control: Agent Upgrades Fail Due to Presence Of Reg Keys From Previous Versions

Environment

  • App Control Windows Agent: 8.7.x - 8.9.x
  • App Control Console: All Supported Versions

Symptoms

  • Upgrades from Agent version 8.7.x to Agent version 8.7.8, 8.8.0, 8.8.2 fails
  • ParityHostAgentInstall_xxxx-xx-xx.log located in "C:\ProgramData\Bit9\Parity Agent\Logs" shows errors similar to: 
    (FAILURE) Agent cannot be installed per-user. Please Specify ALLUSERS=1

    MSI (s) Product: Bit9 Agent -- Error 1714.The older version of Bit9 Agent cannot be removed. Contact your technical support group. System Error 1612.

SOURCEMGMT: Source is invalid due to invalid package code (product code doesn't match).

Cause

  • Windows Agent upgrades fail due to leftover registry keys from previous agent versions
  • This typically happens when the Agent was deployed via SCCM and the original MSI is no longer present in the "ccmcache" folder
  • When an Agent is upgraded to a new version with a new Product code, the Windows Installer must first uninstall the older version using information contained in the original MSI before installing the new version
  • If the original MSI was not cached by SCCM then the older version cannot get completely uninstalled and leftover registry keys will remain causing future upgrades to fail
  • SCCM has an optional checkbox to enable "Persist content in the client cache" that can be used to preserve the original MSI locally on the systems

Resolution

I. Check if there are leftover registry keys from previous agent versions

  1. Confirm the file version of the Agent that is installed in CMD:  
    "C:\Program Files (x86)\Bit9\Parity Agent\DasCLI.exe" status
Version Information
    CLI:        8.7.8.787 6/17/2022 5:00:17 PM
    Agent:      8.7.8.787 6/17/2022 5:00:17 PM
    Kernel:     8.7.8.787 6/17/2022 5:00:17 PM
  2. Navigate to the following registry key or run the following in CMD: 
    reg query HKEY_CLASSES_ROOT\Installer\UpgradeCodes\BE699B28D1B16A04D9F1AA3A0C28A1C9
    • The registry key should only have 1 package code matching the agent version installed on the system
    • GOOD registry shows only the package code for the currently installed agent 8.7.8 - C56DE352F399D2544A140184D1CFDFA9
    • This is a article attached imageThis is a article attached image
    • BAD registry shows 2 or more product codes for the current agent and previous agent versions
    • This is a article attached imageThis is a article attached image
  3. Verify the Package Codes against their corresponding agent versions HERE
  4. If none of the product codes in this registry folder match the current agent version listed in "dascli status" then the agent registry has been corrupted
  • Although the agent is fully operational, it will not upgrade until it has been cleaned up using the agent uninstall tool only

II. Cleanup the registry keys from previous Agent versions with the following commands that can also be scripted as a Batch or PowerShell script 

Do Not Delete the registry keys for the currently installed agent version as this will corrupt it.
When a registry key is missing, the command will skip it with an error and continue to the next line.
  1. Run the following commands on each Agent or save them as a script file and deploy it via GPO or other deployment method
    • To cleanup old 8.8.0-8.8.2 keys if the product code is present - 1F341E9416B89A546A2CC701C68C3E52 
      REM For 8.8.0 - 8.8.2

reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\1F341E9416B89A546A2CC701C68C3E52 /f &
reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\1F341E9416B89A546A2CC701C68C3E52 /f &
reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\UpgradeCodes\BE699B28D1B16A04D9F1AA3A0C28A1C9 /v 1F341E9416B89A546A2CC701C68C3E52 /f &
reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Managed\S-1-5-18\Installer\Features\1F341E9416B89A546A2CC701C68C3E52 /f &
reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Managed\S-1-5-18\Installer\Products\1F341E9416B89A546A2CC701C68C3E52 /f &
reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Managed\S-1-5-18\Installer\UpgradeCodes\BE699B28D1B16A04D9F1AA3A0C28A1C9 /v 1F341E9416B89A546A2CC701C68C3E52 /f &
reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\1F341E9416B89A546A2CC701C68C3E52 /f &
reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\BE699B28D1B16A04D9F1AA3A0C28A1C9 /v 1F341E9416B89A546A2CC701C68C3E52 /f &
reg delete HKEY_CLASSES_ROOT\Installer\Features\1F341E9416B89A546A2CC701C68C3E52 /f &
reg delete HKEY_CLASSES_ROOT\Installer\Products\1F341E9416B89A546A2CC701C68C3E52 /f &
reg delete HKEY_CLASSES_ROOT\Installer\UpgradeCodes\BE699B28D1B16A04D9F1AA3A0C28A1C9 /v 1F341E9416B89A546A2CC701C68C3E52 /f &
reg delete HKEY_USERS\.DEFAULT\Software\Microsoft\Installer\Features\1F341E9416B89A546A2CC701C68C3E52 /f &
reg delete HKEY_USERS\.DEFAULT\Software\Microsoft\Installer\Products\1F341E9416B89A546A2CC701C68C3E52 /f &
reg delete HKEY_USERS\.DEFAULT\Software\Microsoft\Installer\UpgradeCodes\BE699B28D1B16A04D9F1AA3A0C28A1C9 /v 1F341E9416B89A546A2CC701C68C3E52 /f &
reg delete HKEY_USERS\S-1-5-18\Software\Microsoft\Installer\Features\1F341E9416B89A546A2CC701C68C3E52 /f &
reg delete HKEY_USERS\S-1-5-18\Software\Microsoft\Installer\Products\1F341E9416B89A546A2CC701C68C3E52 /f &
reg delete HKEY_USERS\S-1-5-18\Software\Microsoft\Installer\UpgradeCodes\BE699B28D1B16A04D9F1AA3A0C28A1C9 /v 1F341E9416B89A546A2CC701C68C3E52 /f &
    • To cleanup old 8.7.8 keys if the product code is present - C56DE352F399D2544A140184D1CFDFA9 
      REM For 8.7.8:

reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\C56DE352F399D2544A140184D1CFDFA9 /f &
reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\C56DE352F399D2544A140184D1CFDFA9 /f &
reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\UpgradeCodes\BE699B28D1B16A04D9F1AA3A0C28A1C9 /v C56DE352F399D2544A140184D1CFDFA9 /f &
reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Managed\S-1-5-18\Installer\Features\C56DE352F399D2544A140184D1CFDFA9 /f &
reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Managed\S-1-5-18\Installer\Products\C56DE352F399D2544A140184D1CFDFA9 /f &
reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Managed\S-1-5-18\Installer\UpgradeCodes\BE699B28D1B16A04D9F1AA3A0C28A1C9 /v C56DE352F399D2544A140184D1CFDFA9 /f &
reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\C56DE352F399D2544A140184D1CFDFA9 /f &
reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\BE699B28D1B16A04D9F1AA3A0C28A1C9 /v C56DE352F399D2544A140184D1CFDFA9 /f &
reg delete HKEY_CLASSES_ROOT\Installer\Features\C56DE352F399D2544A140184D1CFDFA9 /f &
reg delete HKEY_CLASSES_ROOT\Installer\Products\C56DE352F399D2544A140184D1CFDFA9 /f &
reg delete HKEY_CLASSES_ROOT\Installer\UpgradeCodes\BE699B28D1B16A04D9F1AA3A0C28A1C9 /v C56DE352F399D2544A140184D1CFDFA9 /f &
reg delete HKEY_USERS\.DEFAULT\Software\Microsoft\Installer\Features\C56DE352F399D2544A140184D1CFDFA9 /f &
reg delete HKEY_USERS\.DEFAULT\Software\Microsoft\Installer\Products\C56DE352F399D2544A140184D1CFDFA9 /f &
reg delete HKEY_USERS\.DEFAULT\Software\Microsoft\Installer\UpgradeCodes\BE699B28D1B16A04D9F1AA3A0C28A1C9 /v C56DE352F399D2544A140184D1CFDFA9 /f &
reg delete HKEY_USERS\S-1-5-18\Software\Microsoft\Installer\Features\C56DE352F399D2544A140184D1CFDFA9 /f &
reg delete HKEY_USERS\S-1-5-18\Software\Microsoft\Installer\Products\C56DE352F399D2544A140184D1CFDFA9 /f &
reg delete HKEY_USERS\S-1-5-18\Software\Microsoft\Installer\UpgradeCodes\BE699B28D1B16A04D9F1AA3A0C28A1C9 /v C56DE352F399D2544A140184D1CFDFA9 /f &
    • To cleanup old 8.7.4 - 8.7.6 keys if the product code is present - 18633383D60BA99428F49BE443CC1879 
      reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\18633383D60BA99428F49BE443CC1879 /f &
reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\18633383D60BA99428F49BE443CC1879 /f &
reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\UpgradeCodes\BE699B28D1B16A04D9F1AA3A0C28A1C9 /v 18633383D60BA99428F49BE443CC1879 /f &
reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Managed\S-1-5-18\Installer\Features\18633383D60BA99428F49BE443CC1879 /f &
reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Managed\S-1-5-18\Installer\Products\18633383D60BA99428F49BE443CC1879 /f &
reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Managed\S-1-5-18\Installer\UpgradeCodes\BE699B28D1B16A04D9F1AA3A0C28A1C9 /v 18633383D60BA99428F49BE443CC1879 /f &
reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\18633383D60BA99428F49BE443CC1879 /f &
reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\BE699B28D1B16A04D9F1AA3A0C28A1C9 /v 18633383D60BA99428F49BE443CC1879 /f &
reg delete HKEY_CLASSES_ROOT\Installer\Features\18633383D60BA99428F49BE443CC1879 /f &
reg delete HKEY_CLASSES_ROOT\Installer\Products\18633383D60BA99428F49BE443CC1879 /f &
reg delete HKEY_CLASSES_ROOT\Installer\UpgradeCodes\BE699B28D1B16A04D9F1AA3A0C28A1C9 /v 18633383D60BA99428F49BE443CC1879 /f &
reg delete HKEY_USERS\.DEFAULT\Software\Microsoft\Installer\Features\18633383D60BA99428F49BE443CC1879 /f &
reg delete HKEY_USERS\.DEFAULT\Software\Microsoft\Installer\Products\18633383D60BA99428F49BE443CC1879 /f &
reg delete HKEY_USERS\.DEFAULT\Software\Microsoft\Installer\UpgradeCodes\BE699B28D1B16A04D9F1AA3A0C28A1C9 /v 18633383D60BA99428F49BE443CC1879 /f &
reg delete HKEY_USERS\S-1-5-18\Software\Microsoft\Installer\Features\18633383D60BA99428F49BE443CC1879 /f &
reg delete HKEY_USERS\S-1-5-18\Software\Microsoft\Installer\Products\18633383D60BA99428F49BE443CC1879 /f &
reg delete HKEY_USERS\S-1-5-18\Software\Microsoft\Installer\UpgradeCodes\BE699B28D1B16A04D9F1AA3A0C28A1C9 /v 18633383D60BA99428F49BE443CC1879 /f
    • To cleanup old 8.7.2 keys if the product code is present - 16C74908109DF684982E92D6C6EFA8CA 
      reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\16C74908109DF684982E92D6C6EFA8CA /f &
reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\16C74908109DF684982E92D6C6EFA8CA /f &
reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\UpgradeCodes\BE699B28D1B16A04D9F1AA3A0C28A1C9 /v 16C74908109DF684982E92D6C6EFA8CA /f &
reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Managed\S-1-5-18\Installer\Features\16C74908109DF684982E92D6C6EFA8CA /f &
reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Managed\S-1-5-18\Installer\Products\16C74908109DF684982E92D6C6EFA8CA /f &
reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Managed\S-1-5-18\Installer\UpgradeCodes\BE699B28D1B16A04D9F1AA3A0C28A1C9 /v 16C74908109DF684982E92D6C6EFA8CA /f &
reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\16C74908109DF684982E92D6C6EFA8CA /f &
reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\BE699B28D1B16A04D9F1AA3A0C28A1C9 /v 16C74908109DF684982E92D6C6EFA8CA /f &
reg delete HKEY_CLASSES_ROOT\Installer\Features\16C74908109DF684982E92D6C6EFA8CA /f &
reg delete HKEY_CLASSES_ROOT\Installer\Products\16C74908109DF684982E92D6C6EFA8CA /f &
reg delete HKEY_CLASSES_ROOT\Installer\UpgradeCodes\BE699B28D1B16A04D9F1AA3A0C28A1C9 /v 16C74908109DF684982E92D6C6EFA8CA /f &
reg delete HKEY_USERS\.DEFAULT\Software\Microsoft\Installer\Features\16C74908109DF684982E92D6C6EFA8CA /f &
reg delete HKEY_USERS\.DEFAULT\Software\Microsoft\Installer\Products\16C74908109DF684982E92D6C6EFA8CA /f &
reg delete HKEY_USERS\.DEFAULT\Software\Microsoft\Installer\UpgradeCodes\BE699B28D1B16A04D9F1AA3A0C28A1C9 /v 16C74908109DF684982E92D6C6EFA8CA /f &
reg delete HKEY_USERS\S-1-5-18\Software\Microsoft\Installer\Features\16C74908109DF684982E92D6C6EFA8CA /f &
reg delete HKEY_USERS\S-1-5-18\Software\Microsoft\Installer\Products\16C74908109DF684982E92D6C6EFA8CA /f &
reg delete HKEY_USERS\S-1-5-18\Software\Microsoft\Installer\UpgradeCodes\BE699B28D1B16A04D9F1AA3A0C28A1C9 /v 16C74908109DF684982E92D6C6EFA8CA /f
    • To cleanup old 8.7.0 keys if the product code is present - 752723C1D0E4CEA42903E4A1A2D7405A 
      reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\752723C1D0E4CEA42903E4A1A2D7405A /f &
reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\752723C1D0E4CEA42903E4A1A2D7405A /f &
reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\UpgradeCodes\BE699B28D1B16A04D9F1AA3A0C28A1C9 /v 752723C1D0E4CEA42903E4A1A2D7405A /f &
reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Managed\S-1-5-18\Installer\Features\752723C1D0E4CEA42903E4A1A2D7405A /f &
reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Managed\S-1-5-18\Installer\Products\752723C1D0E4CEA42903E4A1A2D7405A /f &
reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Managed\S-1-5-18\Installer\UpgradeCodes\BE699B28D1B16A04D9F1AA3A0C28A1C9 /v 752723C1D0E4CEA42903E4A1A2D7405A /f &
reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\752723C1D0E4CEA42903E4A1A2D7405A /f &
reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\BE699B28D1B16A04D9F1AA3A0C28A1C9 /v 752723C1D0E4CEA42903E4A1A2D7405A /f &
reg delete HKEY_CLASSES_ROOT\Installer\Features\752723C1D0E4CEA42903E4A1A2D7405A /f &
reg delete HKEY_CLASSES_ROOT\Installer\Products\752723C1D0E4CEA42903E4A1A2D7405A /f &
reg delete HKEY_CLASSES_ROOT\Installer\UpgradeCodes\BE699B28D1B16A04D9F1AA3A0C28A1C9 /v 752723C1D0E4CEA42903E4A1A2D7405A /f &
reg delete HKEY_USERS\.DEFAULT\Software\Microsoft\Installer\Features\752723C1D0E4CEA42903E4A1A2D7405A /f &
reg delete HKEY_USERS\.DEFAULT\Software\Microsoft\Installer\Products\752723C1D0E4CEA42903E4A1A2D7405A /f &
reg delete HKEY_USERS\.DEFAULT\Software\Microsoft\Installer\UpgradeCodes\BE699B28D1B16A04D9F1AA3A0C28A1C9 /v 752723C1D0E4CEA42903E4A1A2D7405A /f &
reg delete HKEY_USERS\S-1-5-18\Software\Microsoft\Installer\Features\752723C1D0E4CEA42903E4A1A2D7405A /f &
reg delete HKEY_USERS\S-1-5-18\Software\Microsoft\Installer\Products\752723C1D0E4CEA42903E4A1A2D7405A /f &
reg delete HKEY_USERS\S-1-5-18\Software\Microsoft\Installer\UpgradeCodes\BE699B28D1B16A04D9F1AA3A0C28A1C9 /v 752723C1D0E4CEA42903E4A1A2D7405A /f
    • To cleanup old 8.1.x - 8.6.x keys if the product code is present - 95E4D2F9825022B46B466A0B8B4B28EE: 
      reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\95E4D2F9825022B46B466A0B8B4B28EE /f &
reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\95E4D2F9825022B46B466A0B8B4B28EE /f &
reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\UpgradeCodes\BE699B28D1B16A04D9F1AA3A0C28A1C9 /v 95E4D2F9825022B46B466A0B8B4B28EE /f &
reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Managed\S-1-5-18\Installer\Features\95E4D2F9825022B46B466A0B8B4B28EE /f &
reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Managed\S-1-5-18\Installer\Products\95E4D2F9825022B46B466A0B8B4B28EE /f &
reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Managed\S-1-5-18\Installer\UpgradeCodes\BE699B28D1B16A04D9F1AA3A0C28A1C9 /v 95E4D2F9825022B46B466A0B8B4B28EE /f &
reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\95E4D2F9825022B46B466A0B8B4B28EE /f &
reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\BE699B28D1B16A04D9F1AA3A0C28A1C9 /v 95E4D2F9825022B46B466A0B8B4B28EE /f &
reg delete HKEY_CLASSES_ROOT\Installer\Features\95E4D2F9825022B46B466A0B8B4B28EE /f &
reg delete HKEY_CLASSES_ROOT\Installer\Products\95E4D2F9825022B46B466A0B8B4B28EE /f &
reg delete HKEY_CLASSES_ROOT\Installer\UpgradeCodes\BE699B28D1B16A04D9F1AA3A0C28A1C9 /v 95E4D2F9825022B46B466A0B8B4B28EE /f &
reg delete HKEY_USERS\.DEFAULT\Software\Microsoft\Installer\Features\95E4D2F9825022B46B466A0B8B4B28EE /f &
reg delete HKEY_USERS\.DEFAULT\Software\Microsoft\Installer\Products\95E4D2F9825022B46B466A0B8B4B28EE /f &
reg delete HKEY_USERS\.DEFAULT\Software\Microsoft\Installer\UpgradeCodes\BE699B28D1B16A04D9F1AA3A0C28A1C9 /v 95E4D2F9825022B46B466A0B8B4B28EE /f &
reg delete HKEY_USERS\S-1-5-18\Software\Microsoft\Installer\Features\95E4D2F9825022B46B466A0B8B4B28EE /f &
reg delete HKEY_USERS\S-1-5-18\Software\Microsoft\Installer\Products\95E4D2F9825022B46B466A0B8B4B28EE /f &
reg delete HKEY_USERS\S-1-5-18\Software\Microsoft\Installer\UpgradeCodes\BE699B28D1B16A04D9F1AA3A0C28A1C9 /v 95E4D2F9825022B46B466A0B8B4B28EE /f
    • To cleanup old 8.0.x keys if the product code is present - 3AC179ADAA3775A4FA4B18557EC2BE69: 
      reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\3AC179ADAA3775A4FA4B18557EC2BE69 /f &
reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\3AC179ADAA3775A4FA4B18557EC2BE69 /f &
reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\UpgradeCodes\BE699B28D1B16A04D9F1AA3A0C28A1C9 /v 3AC179ADAA3775A4FA4B18557EC2BE69 /f &
reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Managed\S-1-5-18\Installer\Features\3AC179ADAA3775A4FA4B18557EC2BE69 /f &
reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Managed\S-1-5-18\Installer\Products\3AC179ADAA3775A4FA4B18557EC2BE69 /f &
reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Managed\S-1-5-18\Installer\UpgradeCodes\BE699B28D1B16A04D9F1AA3A0C28A1C9 /v 3AC179ADAA3775A4FA4B18557EC2BE69 /f &
reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\3AC179ADAA3775A4FA4B18557EC2BE69 /f &
reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\BE699B28D1B16A04D9F1AA3A0C28A1C9 /v 3AC179ADAA3775A4FA4B18557EC2BE69 /f &
reg delete HKEY_CLASSES_ROOT\Installer\Features\3AC179ADAA3775A4FA4B18557EC2BE69 /f &
reg delete HKEY_CLASSES_ROOT\Installer\Products\3AC179ADAA3775A4FA4B18557EC2BE69 /f &
reg delete HKEY_CLASSES_ROOT\Installer\UpgradeCodes\BE699B28D1B16A04D9F1AA3A0C28A1C9 /v 3AC179ADAA3775A4FA4B18557EC2BE69 /f &
reg delete HKEY_USERS\.DEFAULT\Software\Microsoft\Installer\Features\3AC179ADAA3775A4FA4B18557EC2BE69 /f &
reg delete HKEY_USERS\.DEFAULT\Software\Microsoft\Installer\Products\3AC179ADAA3775A4FA4B18557EC2BE69 /f &
reg delete HKEY_USERS\.DEFAULT\Software\Microsoft\Installer\UpgradeCodes\BE699B28D1B16A04D9F1AA3A0C28A1C9 /v 3AC179ADAA3775A4FA4B18557EC2BE69 /f &
reg delete HKEY_USERS\S-1-5-18\Software\Microsoft\Installer\Features\3AC179ADAA3775A4FA4B18557EC2BE69 /f &
reg delete HKEY_USERS\S-1-5-18\Software\Microsoft\Installer\Products\3AC179ADAA3775A4FA4B18557EC2BE69 /f &
reg delete HKEY_USERS\S-1-5-18\Software\Microsoft\Installer\UpgradeCodes\BE699B28D1B16A04D9F1AA3A0C28A1C9 /v 3AC179ADAA3775A4FA4B18557EC2BE69 /f
  2. Attempt the Agent upgrade again

Additional Notes


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Creation Date:
‎01-19-2023
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