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(FAILURE) Agent cannot be installed per-user. Please Specify ALLUSERS=1
MSI (s) Product: Bit9 Agent -- Error 1714.The older version of Bit9 Agent cannot be removed. Contact your technical support group. System Error 1612.
SOURCEMGMT: Source is invalid due to invalid package code (product code doesn't match).
I. Check if there are leftover registry keys from previous agent versions
"C:\Program Files (x86)\Bit9\Parity Agent\DasCLI.exe" status Version Information CLI: 8.7.8.787 6/17/2022 5:00:17 PM Agent: 8.7.8.787 6/17/2022 5:00:17 PM Kernel: 8.7.8.787 6/17/2022 5:00:17 PM
reg query HKEY_CLASSES_ROOT\Installer\UpgradeCodes\BE699B28D1B16A04D9F1AA3A0C28A1C9
II. Cleanup the registry keys from previous Agent versions with the following commands that can also be scripted as a Batch or PowerShell script
Do Not Delete the registry keys for the currently installed agent version as this will corrupt it. When a registry key is missing, the command will skip it with an error and continue to the next line. |
REM For 8.8.0 - 8.8.2 reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\1F341E9416B89A546A2CC701C68C3E52 /f & reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\1F341E9416B89A546A2CC701C68C3E52 /f & reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\UpgradeCodes\BE699B28D1B16A04D9F1AA3A0C28A1C9 /v 1F341E9416B89A546A2CC701C68C3E52 /f & reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Managed\S-1-5-18\Installer\Features\1F341E9416B89A546A2CC701C68C3E52 /f & reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Managed\S-1-5-18\Installer\Products\1F341E9416B89A546A2CC701C68C3E52 /f & reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Managed\S-1-5-18\Installer\UpgradeCodes\BE699B28D1B16A04D9F1AA3A0C28A1C9 /v 1F341E9416B89A546A2CC701C68C3E52 /f & reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\1F341E9416B89A546A2CC701C68C3E52 /f & reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\BE699B28D1B16A04D9F1AA3A0C28A1C9 /v 1F341E9416B89A546A2CC701C68C3E52 /f & reg delete HKEY_CLASSES_ROOT\Installer\Features\1F341E9416B89A546A2CC701C68C3E52 /f & reg delete HKEY_CLASSES_ROOT\Installer\Products\1F341E9416B89A546A2CC701C68C3E52 /f & reg delete HKEY_CLASSES_ROOT\Installer\UpgradeCodes\BE699B28D1B16A04D9F1AA3A0C28A1C9 /v 1F341E9416B89A546A2CC701C68C3E52 /f & reg delete HKEY_USERS\.DEFAULT\Software\Microsoft\Installer\Features\1F341E9416B89A546A2CC701C68C3E52 /f & reg delete HKEY_USERS\.DEFAULT\Software\Microsoft\Installer\Products\1F341E9416B89A546A2CC701C68C3E52 /f & reg delete HKEY_USERS\.DEFAULT\Software\Microsoft\Installer\UpgradeCodes\BE699B28D1B16A04D9F1AA3A0C28A1C9 /v 1F341E9416B89A546A2CC701C68C3E52 /f & reg delete HKEY_USERS\S-1-5-18\Software\Microsoft\Installer\Features\1F341E9416B89A546A2CC701C68C3E52 /f & reg delete HKEY_USERS\S-1-5-18\Software\Microsoft\Installer\Products\1F341E9416B89A546A2CC701C68C3E52 /f & reg delete HKEY_USERS\S-1-5-18\Software\Microsoft\Installer\UpgradeCodes\BE699B28D1B16A04D9F1AA3A0C28A1C9 /v 1F341E9416B89A546A2CC701C68C3E52 /f &
REM For 8.7.8: reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\C56DE352F399D2544A140184D1CFDFA9 /f & reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\C56DE352F399D2544A140184D1CFDFA9 /f & reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\UpgradeCodes\BE699B28D1B16A04D9F1AA3A0C28A1C9 /v C56DE352F399D2544A140184D1CFDFA9 /f & reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Managed\S-1-5-18\Installer\Features\C56DE352F399D2544A140184D1CFDFA9 /f & reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Managed\S-1-5-18\Installer\Products\C56DE352F399D2544A140184D1CFDFA9 /f & reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Managed\S-1-5-18\Installer\UpgradeCodes\BE699B28D1B16A04D9F1AA3A0C28A1C9 /v C56DE352F399D2544A140184D1CFDFA9 /f & reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\C56DE352F399D2544A140184D1CFDFA9 /f & reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\BE699B28D1B16A04D9F1AA3A0C28A1C9 /v C56DE352F399D2544A140184D1CFDFA9 /f & reg delete HKEY_CLASSES_ROOT\Installer\Features\C56DE352F399D2544A140184D1CFDFA9 /f & reg delete HKEY_CLASSES_ROOT\Installer\Products\C56DE352F399D2544A140184D1CFDFA9 /f & reg delete HKEY_CLASSES_ROOT\Installer\UpgradeCodes\BE699B28D1B16A04D9F1AA3A0C28A1C9 /v C56DE352F399D2544A140184D1CFDFA9 /f & reg delete HKEY_USERS\.DEFAULT\Software\Microsoft\Installer\Features\C56DE352F399D2544A140184D1CFDFA9 /f & reg delete HKEY_USERS\.DEFAULT\Software\Microsoft\Installer\Products\C56DE352F399D2544A140184D1CFDFA9 /f & reg delete HKEY_USERS\.DEFAULT\Software\Microsoft\Installer\UpgradeCodes\BE699B28D1B16A04D9F1AA3A0C28A1C9 /v C56DE352F399D2544A140184D1CFDFA9 /f & reg delete HKEY_USERS\S-1-5-18\Software\Microsoft\Installer\Features\C56DE352F399D2544A140184D1CFDFA9 /f & reg delete HKEY_USERS\S-1-5-18\Software\Microsoft\Installer\Products\C56DE352F399D2544A140184D1CFDFA9 /f & reg delete HKEY_USERS\S-1-5-18\Software\Microsoft\Installer\UpgradeCodes\BE699B28D1B16A04D9F1AA3A0C28A1C9 /v C56DE352F399D2544A140184D1CFDFA9 /f &
reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\18633383D60BA99428F49BE443CC1879 /f & reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\18633383D60BA99428F49BE443CC1879 /f & reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\UpgradeCodes\BE699B28D1B16A04D9F1AA3A0C28A1C9 /v 18633383D60BA99428F49BE443CC1879 /f & reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Managed\S-1-5-18\Installer\Features\18633383D60BA99428F49BE443CC1879 /f & reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Managed\S-1-5-18\Installer\Products\18633383D60BA99428F49BE443CC1879 /f & reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Managed\S-1-5-18\Installer\UpgradeCodes\BE699B28D1B16A04D9F1AA3A0C28A1C9 /v 18633383D60BA99428F49BE443CC1879 /f & reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\18633383D60BA99428F49BE443CC1879 /f & reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\BE699B28D1B16A04D9F1AA3A0C28A1C9 /v 18633383D60BA99428F49BE443CC1879 /f & reg delete HKEY_CLASSES_ROOT\Installer\Features\18633383D60BA99428F49BE443CC1879 /f & reg delete HKEY_CLASSES_ROOT\Installer\Products\18633383D60BA99428F49BE443CC1879 /f & reg delete HKEY_CLASSES_ROOT\Installer\UpgradeCodes\BE699B28D1B16A04D9F1AA3A0C28A1C9 /v 18633383D60BA99428F49BE443CC1879 /f & reg delete HKEY_USERS\.DEFAULT\Software\Microsoft\Installer\Features\18633383D60BA99428F49BE443CC1879 /f & reg delete HKEY_USERS\.DEFAULT\Software\Microsoft\Installer\Products\18633383D60BA99428F49BE443CC1879 /f & reg delete HKEY_USERS\.DEFAULT\Software\Microsoft\Installer\UpgradeCodes\BE699B28D1B16A04D9F1AA3A0C28A1C9 /v 18633383D60BA99428F49BE443CC1879 /f & reg delete HKEY_USERS\S-1-5-18\Software\Microsoft\Installer\Features\18633383D60BA99428F49BE443CC1879 /f & reg delete HKEY_USERS\S-1-5-18\Software\Microsoft\Installer\Products\18633383D60BA99428F49BE443CC1879 /f & reg delete HKEY_USERS\S-1-5-18\Software\Microsoft\Installer\UpgradeCodes\BE699B28D1B16A04D9F1AA3A0C28A1C9 /v 18633383D60BA99428F49BE443CC1879 /f
reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\16C74908109DF684982E92D6C6EFA8CA /f & reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\16C74908109DF684982E92D6C6EFA8CA /f & reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\UpgradeCodes\BE699B28D1B16A04D9F1AA3A0C28A1C9 /v 16C74908109DF684982E92D6C6EFA8CA /f & reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Managed\S-1-5-18\Installer\Features\16C74908109DF684982E92D6C6EFA8CA /f & reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Managed\S-1-5-18\Installer\Products\16C74908109DF684982E92D6C6EFA8CA /f & reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Managed\S-1-5-18\Installer\UpgradeCodes\BE699B28D1B16A04D9F1AA3A0C28A1C9 /v 16C74908109DF684982E92D6C6EFA8CA /f & reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\16C74908109DF684982E92D6C6EFA8CA /f & reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\BE699B28D1B16A04D9F1AA3A0C28A1C9 /v 16C74908109DF684982E92D6C6EFA8CA /f & reg delete HKEY_CLASSES_ROOT\Installer\Features\16C74908109DF684982E92D6C6EFA8CA /f & reg delete HKEY_CLASSES_ROOT\Installer\Products\16C74908109DF684982E92D6C6EFA8CA /f & reg delete HKEY_CLASSES_ROOT\Installer\UpgradeCodes\BE699B28D1B16A04D9F1AA3A0C28A1C9 /v 16C74908109DF684982E92D6C6EFA8CA /f & reg delete HKEY_USERS\.DEFAULT\Software\Microsoft\Installer\Features\16C74908109DF684982E92D6C6EFA8CA /f & reg delete HKEY_USERS\.DEFAULT\Software\Microsoft\Installer\Products\16C74908109DF684982E92D6C6EFA8CA /f & reg delete HKEY_USERS\.DEFAULT\Software\Microsoft\Installer\UpgradeCodes\BE699B28D1B16A04D9F1AA3A0C28A1C9 /v 16C74908109DF684982E92D6C6EFA8CA /f & reg delete HKEY_USERS\S-1-5-18\Software\Microsoft\Installer\Features\16C74908109DF684982E92D6C6EFA8CA /f & reg delete HKEY_USERS\S-1-5-18\Software\Microsoft\Installer\Products\16C74908109DF684982E92D6C6EFA8CA /f & reg delete HKEY_USERS\S-1-5-18\Software\Microsoft\Installer\UpgradeCodes\BE699B28D1B16A04D9F1AA3A0C28A1C9 /v 16C74908109DF684982E92D6C6EFA8CA /f
reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\752723C1D0E4CEA42903E4A1A2D7405A /f & reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\752723C1D0E4CEA42903E4A1A2D7405A /f & reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\UpgradeCodes\BE699B28D1B16A04D9F1AA3A0C28A1C9 /v 752723C1D0E4CEA42903E4A1A2D7405A /f & reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Managed\S-1-5-18\Installer\Features\752723C1D0E4CEA42903E4A1A2D7405A /f & reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Managed\S-1-5-18\Installer\Products\752723C1D0E4CEA42903E4A1A2D7405A /f & reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Managed\S-1-5-18\Installer\UpgradeCodes\BE699B28D1B16A04D9F1AA3A0C28A1C9 /v 752723C1D0E4CEA42903E4A1A2D7405A /f & reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\752723C1D0E4CEA42903E4A1A2D7405A /f & reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\BE699B28D1B16A04D9F1AA3A0C28A1C9 /v 752723C1D0E4CEA42903E4A1A2D7405A /f & reg delete HKEY_CLASSES_ROOT\Installer\Features\752723C1D0E4CEA42903E4A1A2D7405A /f & reg delete HKEY_CLASSES_ROOT\Installer\Products\752723C1D0E4CEA42903E4A1A2D7405A /f & reg delete HKEY_CLASSES_ROOT\Installer\UpgradeCodes\BE699B28D1B16A04D9F1AA3A0C28A1C9 /v 752723C1D0E4CEA42903E4A1A2D7405A /f & reg delete HKEY_USERS\.DEFAULT\Software\Microsoft\Installer\Features\752723C1D0E4CEA42903E4A1A2D7405A /f & reg delete HKEY_USERS\.DEFAULT\Software\Microsoft\Installer\Products\752723C1D0E4CEA42903E4A1A2D7405A /f & reg delete HKEY_USERS\.DEFAULT\Software\Microsoft\Installer\UpgradeCodes\BE699B28D1B16A04D9F1AA3A0C28A1C9 /v 752723C1D0E4CEA42903E4A1A2D7405A /f & reg delete HKEY_USERS\S-1-5-18\Software\Microsoft\Installer\Features\752723C1D0E4CEA42903E4A1A2D7405A /f & reg delete HKEY_USERS\S-1-5-18\Software\Microsoft\Installer\Products\752723C1D0E4CEA42903E4A1A2D7405A /f & reg delete HKEY_USERS\S-1-5-18\Software\Microsoft\Installer\UpgradeCodes\BE699B28D1B16A04D9F1AA3A0C28A1C9 /v 752723C1D0E4CEA42903E4A1A2D7405A /f
reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\95E4D2F9825022B46B466A0B8B4B28EE /f & reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\95E4D2F9825022B46B466A0B8B4B28EE /f & reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\UpgradeCodes\BE699B28D1B16A04D9F1AA3A0C28A1C9 /v 95E4D2F9825022B46B466A0B8B4B28EE /f & reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Managed\S-1-5-18\Installer\Features\95E4D2F9825022B46B466A0B8B4B28EE /f & reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Managed\S-1-5-18\Installer\Products\95E4D2F9825022B46B466A0B8B4B28EE /f & reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Managed\S-1-5-18\Installer\UpgradeCodes\BE699B28D1B16A04D9F1AA3A0C28A1C9 /v 95E4D2F9825022B46B466A0B8B4B28EE /f & reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\95E4D2F9825022B46B466A0B8B4B28EE /f & reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\BE699B28D1B16A04D9F1AA3A0C28A1C9 /v 95E4D2F9825022B46B466A0B8B4B28EE /f & reg delete HKEY_CLASSES_ROOT\Installer\Features\95E4D2F9825022B46B466A0B8B4B28EE /f & reg delete HKEY_CLASSES_ROOT\Installer\Products\95E4D2F9825022B46B466A0B8B4B28EE /f & reg delete HKEY_CLASSES_ROOT\Installer\UpgradeCodes\BE699B28D1B16A04D9F1AA3A0C28A1C9 /v 95E4D2F9825022B46B466A0B8B4B28EE /f & reg delete HKEY_USERS\.DEFAULT\Software\Microsoft\Installer\Features\95E4D2F9825022B46B466A0B8B4B28EE /f & reg delete HKEY_USERS\.DEFAULT\Software\Microsoft\Installer\Products\95E4D2F9825022B46B466A0B8B4B28EE /f & reg delete HKEY_USERS\.DEFAULT\Software\Microsoft\Installer\UpgradeCodes\BE699B28D1B16A04D9F1AA3A0C28A1C9 /v 95E4D2F9825022B46B466A0B8B4B28EE /f & reg delete HKEY_USERS\S-1-5-18\Software\Microsoft\Installer\Features\95E4D2F9825022B46B466A0B8B4B28EE /f & reg delete HKEY_USERS\S-1-5-18\Software\Microsoft\Installer\Products\95E4D2F9825022B46B466A0B8B4B28EE /f & reg delete HKEY_USERS\S-1-5-18\Software\Microsoft\Installer\UpgradeCodes\BE699B28D1B16A04D9F1AA3A0C28A1C9 /v 95E4D2F9825022B46B466A0B8B4B28EE /f
reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\3AC179ADAA3775A4FA4B18557EC2BE69 /f & reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\3AC179ADAA3775A4FA4B18557EC2BE69 /f & reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\UpgradeCodes\BE699B28D1B16A04D9F1AA3A0C28A1C9 /v 3AC179ADAA3775A4FA4B18557EC2BE69 /f & reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Managed\S-1-5-18\Installer\Features\3AC179ADAA3775A4FA4B18557EC2BE69 /f & reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Managed\S-1-5-18\Installer\Products\3AC179ADAA3775A4FA4B18557EC2BE69 /f & reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Managed\S-1-5-18\Installer\UpgradeCodes\BE699B28D1B16A04D9F1AA3A0C28A1C9 /v 3AC179ADAA3775A4FA4B18557EC2BE69 /f & reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\3AC179ADAA3775A4FA4B18557EC2BE69 /f & reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\BE699B28D1B16A04D9F1AA3A0C28A1C9 /v 3AC179ADAA3775A4FA4B18557EC2BE69 /f & reg delete HKEY_CLASSES_ROOT\Installer\Features\3AC179ADAA3775A4FA4B18557EC2BE69 /f & reg delete HKEY_CLASSES_ROOT\Installer\Products\3AC179ADAA3775A4FA4B18557EC2BE69 /f & reg delete HKEY_CLASSES_ROOT\Installer\UpgradeCodes\BE699B28D1B16A04D9F1AA3A0C28A1C9 /v 3AC179ADAA3775A4FA4B18557EC2BE69 /f & reg delete HKEY_USERS\.DEFAULT\Software\Microsoft\Installer\Features\3AC179ADAA3775A4FA4B18557EC2BE69 /f & reg delete HKEY_USERS\.DEFAULT\Software\Microsoft\Installer\Products\3AC179ADAA3775A4FA4B18557EC2BE69 /f & reg delete HKEY_USERS\.DEFAULT\Software\Microsoft\Installer\UpgradeCodes\BE699B28D1B16A04D9F1AA3A0C28A1C9 /v 3AC179ADAA3775A4FA4B18557EC2BE69 /f & reg delete HKEY_USERS\S-1-5-18\Software\Microsoft\Installer\Features\3AC179ADAA3775A4FA4B18557EC2BE69 /f & reg delete HKEY_USERS\S-1-5-18\Software\Microsoft\Installer\Products\3AC179ADAA3775A4FA4B18557EC2BE69 /f & reg delete HKEY_USERS\S-1-5-18\Software\Microsoft\Installer\UpgradeCodes\BE699B28D1B16A04D9F1AA3A0C28A1C9 /v 3AC179ADAA3775A4FA4B18557EC2BE69 /f