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App Control: Agent Upgrades are Failing and the Policy Status is Unprotected

App Control: Agent Upgrades are Failing and the Policy Status is Unprotected

Environment

App Control Agent: All Supported Versions
Microsoft Windows: All Supported Versions

Symptoms

  • Agent upgrades are failing. 
  • The Policy status is Unprotected.

Cause

This typically occurs when another process is using the Windows Installer Service.

Resolution

Use the Microsoft Fixit tool to resolve the issue:
  1. Download the Microsoft Troubleshooter.
  2. Select Next > Installing > Carbon Black App Control Agent >  No, try other fixes

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Creation Date:
‎11-20-2018
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