Environment
- App Control Agent: All Supported Versions
- App Control Console: All Supported Versions
- Microsoft Windows: All Supported Versions
Symptoms
- Agent upgrades are failing.
- The Policy Status in Assets > Computers shows Unprotected.
Cause
This typically occurs when another process is using the Windows Installer Service.
Resolution
- Reboot the endpoint.
- If the issue persists, download the Microsoft Troubleshooter.
- Select Next > Installing > Carbon Black App Control Agent > No, try other fixes
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