App Control: Agents Disconnect Due to SSL Certificate Configuration

[#1]

Environment

• App Control Agent: All Supported Versions
• App Control Console: All Supported Versions

Symptoms

• Agent disconnect from the console
• Trace.bt9 file (created in high debugging) shows error:

  Server Communication: WinHTTPCommunication Error: 12175

Cause

Misconfigured SSL certificate

Resolution

1. Login to the disconnected device
2. Open an admin CMD prompt
3. Run Commands:

   cd c:\program files (x86)\bit9\parity agent
   dascli status

4. Under "Server Information" confirm "Server" field
5. Login to the App Control console
6. Navigate to System Configuration (gear icon in 8.x) > Security tab
7. Under "Current Server Certificate Details" edit the "Common Name" or "Subject Alternative Name(s) to include the "Server" found in step 4

Additional Notes

Certificate errors may be found in the C:\Program Files (x86)\Bit9\Parity Console\WebUI\Logs\php_errors.log

Related Content

• App Control: Disconnected Agents Due to Incorrect Server ID Value
• App Control: Using the Subject Alternative Name Field When Generating a Certificate
• Cb Protection v8.1.0 User Guide