Environment
- App Control Server: All Versions
- Microsoft Internet Information Services (IIS): All Supported Versions
Objective
How to update the password associated with the Carbon Black Service Account in Windows Services and IIS.
Resolution
- Change the Service Account's password (such as in Active Directory).
- Log in to the application server hosting the Console as the Carbon Black Service Account.
- Stop the following services:
- App Control Reporter
- App Control Server
- Right click on each of the services in Step 3 and select Properties.
- Go to the "Log On" tab and add the new password, click OK.
- Open IIS Manager > expand the server name > select Application Pools.
- Right click DefaultAppPool > Advanced Settings > Process Model > edit the Identity > update the password.
- Repeat the same for the Application Pool: AppCDownloads (Server 8.10.2+).
- Close IIS Manager and restart the webserver (run the "iisreset" command from an administrative command prompt)
- Start the services from Step 3.
Additional Notes
- In some instances the temporary files in "C:\Users\SERVICEACCOUNT\AppData\Local\Temp" will need to be deleted after the password update is complete, and while the services are stopped.
- If you have an App Control Agent installed on the server you will need to temporarily stop the Agent.
- If you have an App Control Agent installed, but do not know the Global CLI Password you will need to make the changes to the Services & IIS Identity via Safe Mode.
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