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App Control: Changing the password for the App Control service account and IIS identity

App Control: Changing the password for the App Control service account and IIS identity

Environment

  • App Control Server: All Versions
  • Microsoft Internet Information Services (IIS): All Supported Versions

Objective

How to update the password associated with the Carbon Black Service Account in Windows Services and IIS.

Resolution

  1. Change the password of the account in your Active Directory (if applicable)
  2. Stop the following services:
    • App Control Server
    • App Control Reporter
  3. Right click on each of the services in Step 2 and select Properties
  4. Go to the "Log On" tab and add the new password, click OK
  5. Open IIS Manager and edit the password for the Default AppPool Identity:
    • Select Application Pools > DefaultAppPool > Advanced Settings > scroll down to the Process Model section > edit the Identity > update the password
  6. Close IIS Manager and restart the webserver (run the "iisreset" command from an administrative command prompt)
  7. Start the services from Step 2.

Additional Notes

  • If you have an App Control Agent installed on the server you will need to temporarily stop the Agent.
  • If you have an App Control Agent installed, but do not know the Global CLI Password you will need to make the changes to the Services & IIS Identity via Safe Mode.

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Creation Date:
‎11-20-2018
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3565
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