Environment
- App Control Agent: All Versions
- Cloned machines
Symptoms
- Clone machines will report state of 'Not Connected' after initialization
- Following message reported in Trace.bt9 file: Server Communication: WinHTTPCommunication Error: 12175
Cause
Agent installation on Master Image machine was performed using a generic, or non-branded installation file.
Resolution
Reference following URL to download appropriate installation file to use for Master Image machine: https://<servername>/hostpkg/
