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App Control: Cloned Machines Register Then Disconnect From Console

App Control: Cloned Machines Register Then Disconnect From Console

Environment

  • App Control Agent: All Versions
  • Cloned machines

Symptoms

  • Clone machines will report state of 'Not Connected' after initialization
  • Following message reported in Trace.bt9 file: Server Communication: WinHTTPCommunication Error: 12175

Cause

Agent installation on Master Image machine was performed using a generic, or non-branded installation file. 

Resolution

Reference following URL to download appropriate installation file to use for Master Image machine: https://<servername>/hostpkg/

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Creation Date:
‎02-18-2021
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