Environment
- App Control (formerly CB Protection) Server: 8.1.4 - 8.1.5
- App Control Agent: 8.1.4 or Higher
Symptoms
- Cloned machines built off a template do not connect to the server
- Dascli Status shows connection state as "Connected (waiting)"
- Trace logs show a WinHTTP 12152 error
Cause
Code dealing with host ID assignment was not registering on new templates
Resolution
This was a server side issue and is corrected in server versions 8.1.6+, found here:
Additional Notes
EP-8870- Fixed an issue where if a computer running an agent had been converted into a template, the 8.1.4 server was unable to allow that agent to reconnect once it was brought online again.
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