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App Control: Connectors Page Errors After Upgrading to Server 8.10.0

App Control: Connectors Page Errors After Upgrading to Server 8.10.0

Environment

  • App Control Server: 8.10.0 and Higher Versions
  • FireEye Connector Enabled

Symptoms

  • Connectors Configuration page is getting the error: "Something went wrong! See the error log for more details."
  • PHPError logs showing error:
    [09-Oct-2023 05:50:40 America/Chicago] User "useri@company.com.com" requested URL "/configuration.php?tab=connectors&menu" and encountered error "Uncaught TypeError: Unsupported operand types: string & int in C:\Program Files (x86)\Bit9\Parity Console\WebUI\compile\FileName_.file.connectors.ihtml.php:415

Cause

FireEye connector is still enabled.

Resolution

Workaround: Temporarily disable the FireEye Connector via SQL Server Management Studio:
  1. Create a full backup of the das database following the steps here.
  2. Open SQL Server Management Studio and execute the following query: 
    use das;
    select id, name, enabled, analysisEnabled from API_Connector (nolock) where name like '%FireEye%';
  3. Note the id, enabled, and analysisEnabled values.
  4. Replace the X below for the Connector ID identified in Step 2 and execute the following query:
    use das;
    exec dbo.API_UpdateNetworkConnector X,0,0
  5. Refresh App Control Connector Configuration page

Additional Notes

  • This issue is currently being investigated as EA-23828.
  • Once the settings are confirmed in the Connectors tab, the FireEye connector can be enabled once again by using the following query, substituting X for the id and Y for the analysisEnabled value from Step 2.
    exec dbo.API_UpdateNetworkConnector X,1,Y;

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Creation Date:
‎10-09-2023
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