Environment
- App Control Console: All Versions
Symptoms
Console does not load properly after upgrading the App Control Server.
Cause
Cause unknown.
Resolution
- Restart App Control Server and Reporter services
- Clear browser cache
- Perform following steps if issue occurs for a single User:
- Have User log into Console
- Hover over '<name>' in the top-right corner
- Open 'User Settings' screen
- Select 'Reset Current Settings' in the Actions menu
- Hover over '<name>', select 'Logout'
- Log back into Console
Additional Notes
- Issue may be related to a slow API connection.
- Using a different browser type may confirm browser cache needs to be cleared