Environment
- App Control Console : All Supported Versions
Symptoms
- Making changes to the template image will cause the new updated clone asset to disappear from the console when it is shutdown
- Unable to create a new template from updated clone asset as it goes missing in the console when it is shutdown
Cause
- When the image is powered on for updates, a new computer is auto-created as its clone in App Control Console which is an expected behavior.
- If the original template is configured to clean up clones when it is offline, it will delete the updated clone from the console when it is powered off to create a new template.
Resolution
Before updating the master template image, review the master template settings as follows:
- Login to App Control Console
- Navigate to Assets -> Computers -> Search for the Master Template -> View Details
- Under Template Settings -> Review Clone Clean Up setting
- Ensure that it is not set to "When Offline". Select any of the other available options as per business requirements