Threat Report: Exposing Malware in Linux-Based Multi-Cloud Environments | Download Now

App Control: Console is either slow or receiving a time out error

App Control: Console is either slow or receiving a time out error

Environment

App Control (formerly Cb Protection) Console: all supported versions

Symptoms

App Control Console is either slow and/or receiving a time out error.

Cause

There are multiple factors that can cause this issue.

Resolution

  • Reference the solution Re-Register Duplicate Computers to ensure that there is no duplicate computer registration that could affect server's performance:  
  • Ensure that the DAS database is on a SQL instance that is not shared with other databases.  Reference solution Service Account Permissions to check the correct permissions for the App Control service account in regards to the database.  Please also check the Operating Environment Requirement (OER) document for your product version to ensure that you meet all the minimum software and hardware requirements.
  • Restart both the App Control Server and App Control Reporter services, and run "iisreset" from the command prompt of the server.  Clear your browser cache and history.  Try another browser and / or another machine.  Check whether the same performance issue is occurring when accessing the console directly from the App Control Server.
  • In the console, navigate to Tools > Preferences, click on "Reset Current Settings"
  • Try changing the filter you are using on your view, such as reducing the max age value.
  • Consider contacting Support in order to discuss enabling pruning of zero prevalence files (files no longer in the environment) from the database.  Installations with a high number of zero prevalence files may see a reduced performance in certain pages of the console.
  • If all of the above has been done and console performance issues persists, please follow the solution Collecting Database Logs for Performance Issues and contact Support to review the results. 

Labels (1)
Was this article helpful? Yes No
No ratings
Article Information
Author:
Creation Date:
‎12-07-2018
Views:
1544
Contributors