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App Control: Device Model Details Information is Blank

App Control: Device Model Details Information is Blank

Environment

  • App Control Console (formerly CB Protection): All Supported Versions

Symptoms

Device Model Details information is loaded without data and the error "No device model specified" is seen when opening up the page in a new browser tab

Cause

This is a current defect in the product EP-6129

Resolution

The workaround is to open the device model details page in the same browser tab

Additional Notes

If the issue persists when opening the details in the same browser tab, please collect Server logs for further analysis

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Creation Date:
‎09-25-2020
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29