Environment
- App Control Console: All Supported Versions
- IIS Manager: All Versions
Symptoms
- Console inaccessible
- Message displayed on Web Page: HTTP Error 503. The service is unavailable
Cause
The user account (username and/or password) for the Default AppPool is incorrect
Resolution
- Login to the IIS manager and change the “Identity” of the Default AppPool to match the same user account and password for the "Parity Server" service
- Run "iisreset" on a command prompt
- Check that the AppPool restarts ok
- Restart the "Parity Server" and "Parity Reporter" services
Additional Notes
To modify the Default AppPool "Identity" in IIS manager follow these steps: Select Application Pools > DefaultAppPool > Advanced Settings > Scroll down to the Process Model section > Edit the Identity > Update the Password
Related Content
#AppControl