App Control: HTTP Error 503. The Service Is Unavailable

[#1]

Environment

• App Control Console: All Supported Versions
• IIS Manager: All Versions

Symptoms

• Console inaccessible
• Message displayed on Web Page: HTTP Error 503. The service is unavailable

Cause

The user account (username and/or password) for the Default AppPool is incorrect

Resolution

• Login to the IIS manager and change the “Identity” of the Default AppPool to match the same user account and password for the "Parity Server" service
• Run "iisreset" on a command prompt
• Check that the AppPool restarts ok
• Restart the "Parity Server" and "Parity Reporter" services

Additional Notes

To modify the Default AppPool "Identity" in IIS manager follow these steps: Select Application Pools > DefaultAppPool > Advanced Settings > Scroll down to the Process Model section > Edit the Identity > Update the Password

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