Environment
- App Control Server: All Supported Versions
- Microsoft SQL Server: All Supported Versions
Objective
To confirm the Server Address as currently stored in the App Control database.
Resolution
- Login to the application server as the Carbon Black Service Account.
- Launch SQL Server Management Studio.
- Verify the Server Address currently stored in the database:
use DAS;
select * FROM shepherd_configs where name IN ('RPCServerAddress', 'WebServerAddress')
Additional Notes
- Updating the App Control Server Hostname should be done following the steps outlined here.
- If Console access is unavailable, the following queries can be executed while the App Control Server and Reporter services are stopped:
use das;
EXEC dbo.updateshepherdconfig @name = 'RPCServerAddress', @value = 'Correct FQDN ServerAddress Here';
EXEC dbo.updateshepherdconfig @name = 'WebServerAddress', @value = 'Correct FQDN ServerAddress Here';
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