App Control: How To Upgrade macOS With an Agent Installed

[#1]

Environment

• App Control Agent: All Supported Versions
• Apple macOS: All Supported Versions

Objective

Upgrade the macOS with an Agent installed.

Resolution

1. Verify the version being upgraded to is fully supported by the Mac Agent.
2. Verify the Updater, "Mac System Updates" is turned on in Rules > Software Rules > Updaters.
3. Move the Agent into a Policy that has the Control Mode turned off.
4. Begin the Operating System upgrade.
5. After the upgrade has completed, move the Agent back into the relevant Policy.

Additional Notes

• More information on this can be found in the User Guide chapter, "Managing Computers".
• The Agent will go through Initialization after being moved back into a Policy that has the Control Mode turned on.
• To ensure compatibility with the Agent new Operating Systems will undergo final validation once it is released for General Availability. VMware Carbon Black's support for new Operating Systems varies:
  • Maintenance Releases (service packs) - Target 30 days
  • Minor Releases (Red Hat 6.6 to 6.7, Mac OS 10.10.4 to 10.10.5) – Target 30 days
  • Major Releases (Windows 8.x to Windows 10, Mac OS 10.10 to 10.11) – Target 90 days

Related Content

    
VMware Carbon Black App Control macOS Agent Operating Environment Requirements
Operating System Support Policy
Carbon Black App Control Documentation