Environment
- App Control Agent: All Supported Versions
- Microsoft Windows: All Supported Versions
Objective
To collect the High Debug version of Agent Logs locally on a Windows endpoint.
Resolution
- Login to the endpoint in question.
- From an administrative command prompt issue the following commands:
cd "C:\Program Files (x86)\Bit9\Parity Agent"
dascli password GlobalCLIPassword
dascli resetcounters
dascli debuglevel 6
dascli kerneltrace 4
dascli nettrace 1
- Reproduce the issue.
- In an administrative command prompt issue the following commands to capture & reduce logging to normal:
cd "C:\Program Files (x86)\Bit9\Parity Agent"
dascli password GlobalCLIPassword
dascli debuglevel 0
dascli kerneltrace 2
dascli nettrace 0
dascli capture "%userprofile%\Desktop\%computername%-HDL.zip"
- Upload the resulting zip file to the CB Vault.
- Once upload is complete, please comment in the case that the files should be available for review.
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