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App Control: How to Collect High Debug Agent Logs (Remotely)

App Control: How to Collect High Debug Agent Logs (Remotely)

Environment

  • App Control Console: All Supported Versions
  • App Control Agent: All Supported Versions

Objective

Using the following steps, you'll be able to collect high debug diagnostics remotely from a connected Agent.

Resolution

  1. Log in to the Console and navigate to Assets > Computers > relevant Computer.
  2. From the right hand side select Other Actions > Delete Diagnostic Files on Computer.
  3. From the right hand side select "Set Debug Level"
    • Set Debug Level to High with the "Include Kernel" checked
    • Set Debug Duration to 15 minutes
    • Select "Upload Diagnostic Files when Completed"
  4. Verify the Agent shows as Connected and Up to Date in Assets > Computers.
  5. Recreate the issue.
  6. After about 20 minutes: navigate to Tools > Requested Files > Diagnostic Files > download relevant logs.
  7. Upload the logs to the Vault for review.

Additional Notes

These are not the best logs to use for troubleshooting performance issues. See Related Content.

Related Content


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Creation Date:
‎09-13-2018
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