App Control: How to Collect Historical Agent Logs Locally - Windows

App Control: How to Collect Historical Agent Logs Locally - Windows

Environment

  • App Control (Formerly CB Protection) Agent: All Supported Versions
  • Microsoft Windows: All Supported Versions

Objective

To collect historical logs for technical support cases, ideal for unexpected blocks or other issues that cannot be recreated. 

Resolution

  1. Within the App Control Console navigate to Assets > Computers
  2. Click the device in question
  3. Computer Details page  > CB Protection Agent tab
  4. Click on 'Click to Show' to seem the CLI Password, this password will be needed at a future step
  5. On the effected machine open a command prompt and run:
cd C:\Program Files (x86)\Bit9\Parity Agent\
dascli password <Either the CLI or global password can be entered here without the brackets>
dascli capture <PATH>\<ComputerName-Date>.zip
  1. Once the zip is completed and send it to Support for review.
  2. Please comment in your case that the file is ready for review. 

Additional Notes

Per-agent CLI passwords were disabled in the 8.1.4 release of App Control, further information here
 

Related Content


Labels (1)
Tags (2)
Was this article helpful? Yes No
No ratings
Article Information
Author:
Creation Date:
‎09-09-2020
Views:
1536
Contributors