Environment
- App Control (Formerly CB Protection) Agent: All Supported Versions
- Microsoft Windows: All Supported Versions
Objective
To collect historical logs for technical support cases, ideal for unexpected blocks or other issues that cannot be recreated.
Resolution
- On the effected machine open a command prompt and run:
cd "C:\Program Files (x86)\Bit9\Parity Agent"
dascli capture <PATH>\<ComputerName>.zip
- Once the zip is completed and send it to Support for review.
- Please comment in your case that the file is ready for review.
Additional Notes
Per-agent CLI passwords were disabled in the 8.1.4 release of App Control, further information
here
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