IMPORTANT ANNOUNCEMENT: On May 6, 2024, Carbon Black User eXchange (UeX) and Case Management will move to a new platform!
The Community will be in read-only mode starting April 19th, 7:00 AM PDT. Check out the blog post!
You will still be able to use the case portal to create and interact with your support cases until the transition, view more information here!

App Control: How to Manually Upgrade an Agent (Minor Upgrade)

App Control: How to Manually Upgrade an Agent (Minor Upgrade)

Environment

  • App Control Agent: All Supported Versions
  • Microsoft Windows: All Supported Versions

Objective

To perform a Minor Upgrade (when the product GUID is the same) of the Agent via the command line.

Resolution

  1. Login to the App Control Server.
  2. In Windows Explorer, navigate to "C:\Program Files (x86)\Bit9\Parity Server\hostpkg"
  3. Copy the files: ParityHostAgent.msi and configlist.xml to a location that is accessible to the endpoints being upgraded.
    • Note: Do not rename parityhostagent.msi. Doing so for a minor upgrade will cause the upgrade to fail with the message "Error determining package source type"
  4. From an administrative command prompt execute:
    msiexec /fvamus "C:\Path\To\ParityHostAgent.msi" B9_NOCONFIG=1 /L*v "C:\Temp\AgentUpgrade.log"

Additional Notes

  • If the Product GUID between Agent Versions is different, the Major Upgrade instructions should be followed.
  • When the App Control Server is upgraded, a new version of "ParityHostAgent.msi" and "configlist.xml" is created in the hostpkg directory. The newest version of the files should be used to ensure the Agent is up to date.
  • If the Resource Download Location (by default: https://YourServer/hostpkg) is available to the endpoints, the URL can be used for the file paths:
    msiexec /fvamus "https://YourServer/hostpkg/pkg.php?pkg=ParityHostAgent.msi" B9_NOCONFIG=1 /L*v "C:\Temp\AgentUpgrade.log"
  • In some instances it may be necessary to enable the temporary Agent Config, allowupgrades before starting the upgrade by using an administrative command prompt to issue:
    cd "C:\Program Files (x86)\Bit9\Parity Agent"
    dascli password GlobalCLIPassword
    dascli setconfigprop allow_upgrade=1

Related Content


Labels (1)
Tags (2)
Was this article helpful? Yes No
No ratings
Article Information
Author:
Creation Date:
‎01-08-2019
Views:
5145