Environment
- App Control Agent: All Supported Versions
- App Control Console: All Supported Versions
Objective
How to delete the cache of a connected Agent remotely, from the Console.
Resolution
- Login to the Console and navigate to Assets > Computers > relevant Computer.
- From the Computer Details page > right-side menu > Other Actions > Delete Database > Go.
- From the Other Actions menu > Restart Service > Go.
Additional Notes
- Deleting the agent cache files as shown, will cause the device to re-initialize and approve all files on the system
- If the machine is sensitive to degraded performance or possible blocks we recommend doing this after hours or during a time frame where this is acceptable
- If experiencing the above on more than a handful of devices it may be good to consider using the cache integrity property as described in this KB
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