Environment
- App Control Console: All Supported Versions
Objective
To setup an email notification for when an App Control Alert is triggered.
Resolution
Mail Notification Configuration:
- Login to the Console and navigate to System Configuration > Mail > Edit.
- Under "Alert Settings" enable the relevant options:
- Mail Notification Enabled: Allows an email subscriber to a specific Alert to receive an email when the Alert is triggered.
- Global Subscriber Enabled: A single email address that receives all Alert emails.
- The "Approval Request Settings" determines whether the User making an Approval Request receives an automatic email when the Approval Request is closed.
- Under "Server Settings" enter the relevant details for the mail server:
- Mail Server: Can be an IP Address or Fully Qualified Domain Name.
- Mail Server Port: Specify the port in use for mail server. Default value of 25 is used for standard SMTP mail; 587 for Secure Mail.
- Mail "From" Address: Need not be an actual, functioning email address, but must be in proper syntax for an email address.
- Secure Mail (TLS): Determines whether email is sent by Secure Mail. Requires Username/Password to authenticate. Not compatible with multi-factor authentication.
- Use the Validate Server feature to test the email server configuration.
Adding Alert Subscribers:
- Navigate to Tools > Alerts > edit the relevant Alert.
- In the Subscribers > Email Address > specify relevant Email address for this Alert > Add.
- Multiple Subscribers can be added to a single Alert by clicking the Add button.
- The Add button will be displayed when a qualified email address is entered.
- Alerts will now be sent to the specific Subscriber (and Global Subscriber, if configured).
Additional Notes
- Currently only one email address is allowed in the Global Subscriber field, however a Distribution List could be used in that field instead.
- It is HIGHLY RECOMMENDED to use Secure Mail when configuring Mail Notifications.
Related Content
