App Control: How to Troubleshoot Disconnected Linux Agents

App Control: How to Troubleshoot Disconnected Linux Agents

Environment

  • App Control Agent: All Versions (Formerly Cb Protection)
  • Linux: All Supported Versions

Objective

How to troubleshoot a disconnected linux agent

Resolution

  1. CD into the agent's directory:
    cd /opt/bit9/bin
  2. Run the command:
    ./b9cli --status
  3. Verify you can reach the server address listed by running the following:
    ping <SERVERADDRESS>
    nslookup <SERVERADDRESS>
    telnet <SERVERADDRESS> <SERVERPORT>
  4. If no server is listed, the install was missing the server.conf file, and should be re-installed https://community.carbonblack.com/t5/Knowledge-Base/CB-Protection-How-to-Manually-Uninstall-a-Discon...
  5. If the server address is listed, and the commands above succeed, please open a support case with the diagnostics collected: https://community.carbonblack.com/t5/Knowledge-Base/Cb-Protection-Linux-Agent-Diagnostic-Capture-Loc...

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Creation Date:
‎05-05-2021
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