Environment
- App Control Agent: All Versions
- Linux: All Supported Versions
Objective
How to troubleshoot a disconnected Linux Agent
Resolution
- CD into the Agent's directory:
cd /opt/bit9/bin
- Run the command:
./b9cli --status
- Verify you can reach the Server Address listed by running the following:
ping <SERVERADDRESS>
nslookup <SERVERADDRESS>
telnet <SERVERADDRESS> <SERVERPORT>
- If no Server is listed, the install was missing the server.conf file, and should be re-installed using the Uninstall Disconnected Linux Agent method.
- If the Server Address is listed, and the commands above succeed, please collect the Disconnected Linux Agent (Logs) and provide when opening a case with Support.
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