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App Control: How to Uninstall The Agent via Safe Mode (Windows)

App Control: How to Uninstall The Agent via Safe Mode (Windows)

Environment

  • App Control Agent: All Supported Versions
  • Microsoft Windows: All Supported Versions

Objective

To uninstall the Agent via Windows Safe Mode.

Resolution

This option will not work if the Agent's Policy was configured with the "Load Agent in Safe Mode" checkbox enabled  
  1. Boot the machine into Safe Mode.
  2. Open an administrative command prompt and issue the following commands:
    sc config parity start= disabled
    sc config paritydriver start= disabled
    
    Note: These commands must be issued exactly as shown.
  3. Reboot to Normal Mode.
  4. Using the relevant Product GUID use an administrative command prompt to issue the command:
    msiexec.exe /x {Product GUID} /qn FORCE=1 /L*v "%userprofile%\Desktop\AgentUninstall.log"

Additional Notes

  • The GUID must include the curly braces {}
  • If the Agent's Tamper Protection features are not properly & fully disabled in Safe Mode this removal method will not work.

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Creation Date:
‎12-06-2018
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