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App Control: How to Uninstall an Agent via Safe Mode (Windows)

App Control: How to Uninstall an Agent via Safe Mode (Windows)

Environment

  • App Control Agent: All Versions
  • Microsoft Windows: All Versions
  • Enforcement in Safe Mode has not been enabled.

Objective

To uninstall the App Control Agent via Windows Safe Mode.

Resolution

  1. Boot the machine into Safe Mode.
  2. Open an administrative command prompt
  3. Run commands:
    sc config parity start= disabled
    sc config paritydriver start= disabled
    
  4. Boot the machine into Normal Mode.
  5. Run the uninstall command line in an administrative command prompt:
    msiexec.exe /x {GUID} FORCE=1 /L*v "%userprofile%\Desktop\AgentUninstall.log"

Additional Notes

If the Agent's Policy is configured to "Load Agent In Safe Mode", the steps in this article will not be applicable.

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Creation Date:
‎12-06-2018
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