Environment
- App Control (Formerly CB Protection) Server: All Supported Versions
- Microsoft Windows: All Supported Versions
Objective
To upgrade an App Control Server installation.
Resolution
Prior to proceeding with the steps below please review:
App Control: Supported Upgrade Paths
- Download the latest server installer from: Product Announcements
- Make a full backup of the DAS database: How to Backup a SQL Database
- Allocate 3x the size of the database as free disk space on the partition where the database files are located
- Adjust the growth restriction for database tables (see Migrate.sql failed during database upgrade because the Primary filegroup in tempdb is full)
- Login to the App Control Server as the App Control service account.
- Make sure the App Control Agent and any AV products are disabled during the upgrade
- Make sure SQL Agent and Backups/Scheduled Tasks are disabled during the upgrade as they can cause a lock on the database, resulting in longer upgrades and failure.
- Stop the App Control (Bit9/CB Protection) Server and Reporter services
- Perform upgrade
- After upgrade, proceed to install rules and agent packages:
Additional Notes
- Beginning with version 8.1.4, use the server installer program (ParityServerSetup.exe) for all upgrades unless otherwise directed by VMware Carbon Black representatives. There is no longer a separate installer for patch releases and hotfixes.
- For upgrades prior to 8.1.4:
- Minor upgrades such as 8.0.0.x to 8.0.0.x should use the Patch Utility.
- Major upgrades such as 8.0.0.x to 8.0.1.x should use the Full Installer
- Some upgrades require a reclassification of rules. This takes place automatically after an upgrade, the console could be down for 5-30 minutes on average while this classification takes place.
- During the server upgrade, the agents will continue to function and hold on to any file or event reports until the App Control server is back online.
- During the server upgrade, the App Control Console will not be available.
- For more detailed instructions, please refer to the "Server Installation Guide" for the version being upgraded to.
- For upgrading the App Control agents, please see the relevant user guide for the version installed.
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