Environment
- App Control Server: All Supported Versions
- Microsoft Windows Server: All Supported Versions
Symptoms
- The App Control Console will become unresponsive after performing certain actions.
- This may not always be easily reproducible.
- Restarting IIS resolves the issue for a short period
Cause
IIS does not have enough Private Memory allocated in order to handle the queries generated by the Server.
Resolution
Increase the Private Memory pool setting.
- Login to the application server hosting the Console as the Carbon Black Service Account.
- Launch IIS Manager (Start > inetmgr).
- From the left-hand pane expand the server name > select Application Pools > right click DefaultAppPool > Recycling
- Adjust the Private memory usage (in KB) to: 3072000 > click Next > Finish.
- From the left-hand pane > select the server name.
- From the right-hand pane > Actions > Restart.
Additional Notes
The Private Memory Limit may get reset to 1GB after upgrading the App Control Server software.
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