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App Control: Intermittent Slow Console Performance

App Control: Intermittent Slow Console Performance


  • App Control Server: All Supported Versions
  • Microsoft Windows Server: All Supported Versions


  • The App Control Console will become unresponsive after performing certain actions.
  • This may not always be easily reproducible.
  • Restarting IIS resolves the issue for a short period


IIS does not have enough Private Memory allocated in order to handle the queries generated by the Server.


Increase the Private Memory pool setting.
  1. Login to the application server hosting the Console as the Carbon Black Service Account.
  2. Launch IIS Manager (Start > inetmgr).
  3. From the left-hand pane expand the server name > select Application Pools > right click DefaultAppPool > Recycling
  4. Adjust the Private memory usage (in KB) to: 3072000 > click Next > Finish.
  5. From the left-hand pane > select the server name.
  6. From the right-hand pane > Actions > Restart.

Additional Notes

The Private Memory Limit may get reset to 1GB after upgrading the App Control Server software.

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