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App Control: Receiving "Failed To Verify Activation" Error When Attempting To Activate Existing CDC Reputation Key On A New App Control Server

App Control: Receiving "Failed To Verify Activation" Error When Attempting To Activate Existing CDC Reputation Key On A New App Control Server

Environment

  • App Control Server: 8.5.4 and Higher

Symptoms


Cause

Same CDC Reputation key being used on multiple App Control servers.

Resolution

  • Reach out to Customer Success Manager / Account team to obtain a new CDC Reputation Key.
  • Activate new CDC Reputation Key on new App Control server:
    1. In the App Control console, navigate to the top right hand corner and select the "Gear (Administration) > System Configuration > Licensing"
    2. Enter in the new Activation Key and click "Activate"

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Creation Date:
‎12-14-2021
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