App Control:“Resend All Policy Rules” Does Not Fully Replace Configlist

[#1]

Environment

• App Control Server: All Supported Versions
• App Control Agent: All Supported Versions
• Microsoft Windows: All Supported Versions

Symptoms

• After performing "Resend All Policy Rules" on an Agent, the Agent still has some old policy rules and meters in place.

Cause

• Not all of the old policies and meters on the Agent(s) were successfully purged and updated

Resolution

From the Console: 

1. Navigate to https://<Servername>/shepherd_config.php
2. Find property "EnableConfigListFullImport" (8.5 and prior agent versions check additional notes)
3. Set property to "true"
4. Re-send policy rules on affected device(s)
   • https://community.carbonblack.com/t5/Knowledge-Base/Cb-Protection-How-to-resend-policy-rules-to-an-a...

Manually:

1. Obtain a copy of configlist.xml from the servers install directory
   • (Default location is C:\Program Files (x86)\Bit9\ParityServer\configxml)
2. Open an admin CMD prompt
3. Run commands:

   CD C:\Program Files (x86)\Bit9\Parity Agent
   dascli password <cli-password>
   dascli importconfiglist <Path>configlist.xml full now

Additional Notes

• Shepherd Config EnableConfigListFullImport is not working as expected in 8.5 and prior agent versions, the issue is resolved in 8.6 and 8.7 Agent Version
• If the device shows a status of "Red" or "Reboot Required":
  1. Navigate to Assets> Computers
  2. Find the device in question and go into it's "computer details"
  3. Navigate to Advanced > Other Actions > Restart Service (this will clear the reboot warning)
• The "full" and "now" switches used in the importconfiglist command will clean out all the config and policy information from the agent and update it immediately from the provided file
• Achieve this by reinstalling the agent, this will cause the agent to reinitialize however

Related Content

• How to apply config list manually on an endpoint to refresh policy rules