App Control: Server Certificate Missing from the Trusted Certificates List after Server Upgrade

[#1]

Environment

• App Control Server: 8.7+

Symptoms

• Very slow console performance
• Pages take several minutes to load
• Multiple agents stay disconnected

Cause

Server certificate wasn't added to the Trusted Communication Certificates list after server upgrade resulting in invalid TrustedCertList.pem that prevents agent-server communication

Resolution

 

1. Export the Server Certificate (listed on the System Configuration > Security page) using the directions in this article
2. Navigate to Administration > System Configuration > Security
3. Scroll down to the Trusted Communication Certificates menu > select Import Certificate select the CER file exported previously
4. In the confirmation menu > click the checkbox next to the certificate > select to Import

 

Additional Notes

This issue is investigated by the engineering team under defect number EP-15208

Related Content

App Control: Trusted Certificates List is Blank
App Control: How to Export and Import a Self-Signed Certificate for Disconnected Devices