Environment
- App Control Server: All Supported Versions
- Microsoft Windows: All Supported Versions
Symptoms
- Console Unavailable after changing installation directory
- Event Viewer shows CB Protection Server service is terminating
- Procmon capture shows Parityserver.exe process trying to create files in the wrong directory and receiving "Path not found" result
- Error in serverlog.bt9 file similar to: "CLStorage::SerializeConfigListToFile: Failed to delete temp cl file: d:\Program Files (x86)\Bit9\Parity Server\configxml"
Cause
Configurations in the database are pointing to the wrong directory
Resolution
- Run query to confirm directory is incorrectly set:
use das;
select * from dbo.shepherd_configs with (nolock)
where value like '%server%'
order by name
- Confirm value of "hostPackagesFolder", ArchivedEventsFolder, "ManifestDirectory", and "publishersFolder" are all pointing to the correct directory
- If incorrect, run query:
EXEC dbo.UpdateShepherdConfig 'hostPackagesFolder','D:\Program Files (x86)\Bit9\Parity Server\hostpkg\' -- Replace D:\Program Files (x86).. with correct drive and path.
EXEC dbo.UpdateShepherdConfig 'ArchivedEventsFolder','D:\Program Files (x86)\Bit9\Parity Server\hostpkg\' -- Replace D:\Program Files (x86).. with correct drive and path.
EXEC dbo.UpdateShepherdConfig 'manifestDirectory','D:\Program Files (x86)\Bit9\Parity Server\hostpkg\' -- Replace D:\Program Files (x86).. with correct drive and path.
EXEC dbo.UpdateShepherdConfig 'publishersFolder','D:\Program Files (x86)\Bit9\Parity Server\hostpkg\' -- Replace D:\Program Files (x86).. with correct drive and path.
