App Control: USB Device Details Page Error - Specified device not found
App Control Server: 8.1.4 - 8.5.2
Not able to issue a new Approval for removable devices.
Console returns the following error:
Specified device model not found
The database stores the USB Device with the first Computer it was associated with.
If the Computer is deleted & purged, the device becomes orphaned.
When the Console requests the Device Details page, the request will be made to a non-existent host_id, resulting in an error.
Server version 8.5.2 included a fix to prevent new devices from being orphaned. Existing orphaned devices will need to be manually re-associated, please open a case with Carbon Black Technical Support.