App Control: USB Device Details Page Error - Specified device not found

[#1]

Environment

• App Control Server: All Supported Versions

Symptoms

• Not able to approve removable devices
• Get the Error in Console: 

  Specified device model not found

Cause

• The database stores the removable device with the first agent the USB device was seen with
• If the endpoint is deleted and purged, the device details page from Devices on Computers will make a web request using a non-existent endpoint resulting in the error seen

Resolution

The removable devices can be manually re-associated, please open a support ticket here for detailed steps

Additional Notes

Server version 8.5.2+ has a fix to prevent USB devices from getting orphaned
However, this fix will not resolve issues with USB devices that have been orphaned prior the upgrade

Related Content

App Control: USB Device Approvals by Serial Numbers Limitation