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App Control: USB Device Details Page Error - Specified device not found

App Control: USB Device Details Page Error - Specified device not found

Environment

  • App Control Server: All Supported Versions

Symptoms

  • Not able to approve removable devices
  • Get the Error in Console: 
    Specified device model not found

Cause

  • The database stores the removable device with the first agent the USB device was seen with
  • If the endpoint is deleted and purged, the device details page from Devices on Computers will make a web request using a non-existent endpoint resulting in the error seen

Resolution

The removable devices can be manually re-associated, please open a support ticket here for detailed steps

Additional Notes

Server version 8.5.2+ has a fix to prevent USB devices from getting orphaned
However, this fix will not resolve issues with USB devices that have been orphaned prior the upgrade

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Creation Date:
‎02-26-2021
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