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App Control: USB Device Details Page Error - Specified device not found

App Control: USB Device Details Page Error - Specified device not found

Environment

  • App Control Server: 8.1.4 - 8.5.2

Symptoms

  • Not able to issue a new Approval for removable devices.
  • Console returns the following error:
    Specified device model not found

Cause

  • The database stores the USB Device with the first Computer it was associated with.
  • If the Computer is deleted & purged, the device becomes orphaned.
  • When the Console requests the Device Details page, the request will be made to a non-existent host_id, resulting in an error.

Resolution

Server version 8.5.2 included a fix to prevent new devices from being orphaned. Existing orphaned devices will need to be manually re-associated, please open a case with Carbon Black Technical Support.

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Creation Date:
‎02-26-2021
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