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App Control: Unable To Upgrade Agent: "Failed to download upgrade package...Server validation failed, mismatched public key supplied"

App Control: Unable To Upgrade Agent: "Failed to download upgrade package...Server validation failed, mismatched public key supplied"

Environment

  • App Control Server: 8.8.2 and Higher
  • App Control Agent: 8.7.2 and Higher
  • Microsoft Windows: All Supported Versions

Symptoms

Error when attempting to upgrade agent from console: "Failed to download upgrade package... Server validation failed, mismatched public key supplied"

Cause

IIS certificate from the hostpkg server is missing or does not match the one in the Trusted Communications Certificate list.

Resolution

  • Verify that the IIS certificate from the hostpkg server is in the Trusted Communications Certificates list. If it is not, please add it, wait for the endpoint to be updated and see if it resolves the issue: App Control: Server Certificate Missing from the Trusted Certificates List after Server Upgrade
  • If the IIS certificate is in the list, please disable it and then re-enable it to get the TrustedCertList.pem file to be regenerated. Wait for the endpoint to be up to date and check to see if the issue is resolved.

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Creation Date:
‎06-16-2022
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