Environment
- App Control Server: All Versions
- App Control Agent: 8.6.0 and Lower
Symptoms
- USB hard drives are being reported as SCSI devices
- Unable to approve the USB hard drives for read/write access
Cause
A defect was fixed in the 8.6.0 version where the Agent was not correctly identifying some devices as 'removeable'. Despite this fix the Server may retain the original device_id value from the first time the device was seen.
Resolution
- Upgrade App Control Agent to v8.6.0 or higher
- To change the USB device to removable, execute the following SQL statement in the 'das' database:
UPDATE dbo.devices SET is_removable=1 WHERE device_id=<id>
Additional Notes
- To locate the device_id of USB device open following URL in the Console -> https://<app_control_servername>/Events.php?InternalEvents
- The device_id will be listed in the Description field of blocking event
- The fix will be applied only for the devices attached after 8.6.0 Windows Upgrade
- If the device was attached before this upgrade, apply the solution because the server retains the original value from the first time the device was seen
