App Control: Unable to push upgrade to device in a policy with "Allow Upgrades"

App Control: Unable to push upgrade to device in a policy with "Allow Upgrades"

Environment

  • App Control Console: All Supported Versions
  • App Control Agent: All Supported Versions
  • Allow Upgrades Policy Setting: Enabled
  • Automatic Agent Upgrades: Disabled

Symptoms

Push upgrade options do not appear in the console despite policy settings set to allow.

Cause

This is caused by a configuration mismatch. The Allow Upgrades setting is for the server automated upgrades, and the push upgrade options are enabled using the System Configuration > Advanced Options > Automatic Agent Upgrades setting.

Resolution

  1. Disabled the Allow Upgrades option in all policies
  2. Navigate to Administration (Gear Icon) > System Configuration > Advanced Options
  3. Enable "Automatic Agent Upgrades"

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Creation Date:
‎07-29-2021
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36
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