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App Control: Uninstalling the Agent Using the Uninstall Utility

App Control: Uninstalling the Agent Using the Uninstall Utility

Environment

  • App Control Agent: All Versions
  • Microsoft Windows: All Supported Versions

Objective

  • This document describes how to uninstall an agent using the uninstall utility

Resolution

  1. Contact support for the latest version of the AgentUninstallUtility.
  2. Open an Administrator command prompt and use the following command to run the uninstaller. The agent's CLI password or global CLI password will be required. You should not run this utility from the folder where the agent is installed.
  3. AgentUninstallUtility.exe -password <password> -logfile <FilePath>.
  4. Reboot the device, and run the utility again, as some registry keys or files are in use during the first run of the utility.

Additional Notes

  • password <password> - CLI password for this agent, or global CLI password, as shown on the server
  • logfile FilePath (optional) - Indicate where the log file should be located (Default: .\uninstallLog.txt)
  • As of Version 8.1.0 Patch 3, the per agent CLI password is no longer accepted. The Global CLI password must be used.
  • 1.0.0.31 is the latest version of the agent uninstall utility

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‎12-17-2018
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