Environment
- App Control Agent: All Supported Versions
- Microsoft Windows: All Supported Versions
Objective
This document describes how to uninstall an Agent using the Uninstall Utility.
Resolution
The latest Agent Uninstall Tool version is 1.0.0.33. Please don't use any other version of the tool. |
- The Global CLI Password is only required for disabling the agent's Tamper Protection
- If the Agent's Tamper Protection has been disabled already then the global password can be replaced with any value (e.g 1234)
- If the Agent is in a Disconnected state, or you are unable to otherwise authenticate with the Agent, please first attempt the Safe Mode Removal Method.
- The Agent Uninstall Tool should be considered a "Last resort" tool when all other methods of removal fail
How to use the Agent Uninstall Utility:
- Open a Support case and provide info and/or logs from any failed Agent uninstall attempt to confirm the utility is needed
- Save the utility to a directory outside the Agent directory (e.g. C:\Temp)
- Open CMD as and Administrator (it can also be executed remotely via Psexec or Powershell)
- Run the following command:
AgentUninstallUtility -password GlobalPassword -logfile "%userprofile%\Desktop\Uninstall.log" -uninstall
- System reboot is not needed unless there were errors removing the agent's files and registry keys (check the uninstall log)
- If there were errors and some of the agent's files or keys were not removed during the first run, reboot the System and run the tool again
Additional Notes
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